Product Owner, Principal - Business Transformation, Billing and Invoicing Transformation

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What's cool about this job :

A key member of the WP Engine’s Business Transformation team, the Principal Product Owner for Billing & Invoicing will play a critical individual contributor role in transforming WP Engine core business processes.

The Principal Product Owner will report to the VP, Business Transformation and drive the enterprise product vision, strategy, and roadmap working cross-functionally to execute transforming, optimizing and delivering measured value across one or two select WP Engine core business processes.

Business processes include; marketing, sales, provisioning, billing, finance, accounting, customer service, human resources and information technology.

Transforming our core business processes is an important step in our start-up to enterprise journey as the company strives to go from a sales-led growth strategy to a customer journey-led growth strategy and drive profitable growth.

This role is a great fit for someone who is ambitious, structured, data-driven, performance oriented, with a passion for the craft of product.

The Day to Day :

Lead Design Thinking workshops, develop problem statements, minimum viable product definitions, and digital transformation roadmaps

Collaborate with experience design team to conduct persona research, market research, create persona profiles, develop journey maps, high-fidelity prototypes, and wireframe that deliver addictive wow experiences

Drive software development teams to deliver products that increase customer satisfaction, operating efficiency, increase sales revenue, and reduces operating expenses

Lead process engineers focused on operational effectiveness and skilled in value metrics, value insights, and business process transformation, to analyze future state benefits, develop business cases, and provide continuous improvement insights and data

Work with engineering to define, optimize, and evolve the solution from MVP to future state

Manage product and sprint backlogs, and facilitate continuous improvements in agile maturity and higher velocity

Keep abreast with Agile / Scrum best practices and new trends

Lead the breakdown of strategies and business objectives into small rapidly deliverable value and / or experiments

Deliver product outcomes on regular short cycles, while aligning rolling 4-8 week product plans with longer term product vision and strategy

Act as a product evangelist through thought leadership, speaking, and engagement with industry communities

Work cross-functionally with internal partners to create clarity, collaboration, alignment and force behind our objectives and product plan

Assess value, develop cases, prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned to WPe strategy

Proactively ensure a well-defined task backlog for agile development teams

Collaborate with development teams to manage the overall delivery, timeline and quality

Define and execute adoption strategies, incentives and campaigns to drive value realization

Work with the training and change resources to craft product training criteria, curriculum, content and oversee the delivery of training

Recruit, coach and retain top product management, process engineering and business analyst talent

Promote a culture of accountability, collaboration, innovation, and empathy for the customer

Model a growth oriented, disruptive, blue-sky mindset where established organization norms are challenged, silos broken down, and optimal designs are architected

Architect solutions, process, operating models that are optimal; blue-sky designs and take measured compromises to achieve an adoptable design

COntinuously monitor adoption of solutions, adjust designs to improve adoption while tracking value delivered and impact to rule of 40

Advocate for and represent the business transformation organization at the C-level, communicate across functions and leaders

Identify core opportunities for customer journey enabled growth and operational effectiveness that maximizes the impact on rule of 40

Must have :

6+ years of product owner experience focused on Billing, Invoicing and Configure, Price, Quote (CPQ) for high-tech software based subscription products, services, bundles, features, entitlements, and subscription based pricing, billing and invoicing

Experience with the Netsuite SuiteBilling features, functions and capabilities as well as Salesforce, Hubspot, LeanData, ZenDesk, Gainsight is a plus

Experience with Sales-Assisted and Self-Service orders is a plus

Bachelor’s degree in computer science or equivalent required

Your Expertise and Passion :

A highly motivated, self-starting leader with a genuine interest in business transformation, a passion to lead product and process improvement teams, and deliver cutting-edge enterprise products, with addictive wow experiences

Preferably industry experience in technology or high-tech

Experience with Agile Software development.

Some subject matter expertise in AI, NLP, BPM, RPA, ChatBots, and data analytics etc.

You are adaptable, analytical, positive, people-smart, and ambitious, seamlessly partnering and delivering value to all internal and external stakeholders

Experience building and leading high performance product and process transformation teams that partner well internal corporate stakeholders

Track record of career velocity management roles showing increasing depth and scope of responsibilities and product management and program management capabilities

Demonstrated track record of passion and success for innovating on behalf of internal stakeholders

World-class problem-solver with a proven track record of growing, developing and hiring for excellent product management and process transformation teams.

Strong verbal and written communication skills. You love helping other people understand not just the outputs and insights, but the context behind all decisions made.

Proven ability to use qualitative research, quantitative analysis, to make difficult prioritization and tradeoff decisions.

Experience prioritizing and balancing product plans based on stakeholder insights, business impact and technology evolution.

Ability to influence and align with executives and other major stakeholders on product priorities while also remaining hands-on.

Track record of achieving revenue, user experience, efficiency, and

Ability to implement and drive a robust process that complement the company and team through various levels of scale.

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique.

WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

Base Salary Range

$140,000.00 - $210,000.00

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role.

The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level.

The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide.

The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process.

Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.