JOB RESPONSIBILITIES :
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responds to calls requesting the need for surveillance coverage.
- Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
- Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
- Writes reports, completes logs and spreadsheets.
- Conducts reviews as assigned.
- Documents equipment malfunctions.
- Responsible for accurate and efficient operation of procedures within designated department.
- Communicate (both written and verbal) with and promote positive team member and guest relations.
- Maintain professionalism at all times when working with other team members and / or guests.
- Performs all other duties as assigned.
JOB REQUIREMENTS :
- One (1) year experience in casino surveillance required, with knowledge of Table Games & Poker procedures preferred.
- Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
- Knowledge of computer software including Microsoft Operating Systems.
- Ability to read and interpret documents.
- Vision must be correctable to 20 / 20.
- Ability to work independently with minimal supervision.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Must be able to sit for at least a full eight (8)-hour shift.
- Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
- Must be able to work in station assignments with limited space, high volumes, diverse clientele, minimal and / or bright lighting and variation of climate control.
- Ability to work in a fast paced environment and effectively communicate with co-workers and management is mandatory.
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