Front Office Manager

Join the experience as we are seeking an energetic and enthusiastic Front Office Managerat ROOST Detroit. As a Front Office Manager, you bid a warm welcome to our guests visiting the hotel and are responsible for quality guest service as it pertains to checking in / out hotel guests;

client and resident reception organization; bell duties; and concierge services in a gracious and professional manner. This position demands accuracy with daily accounting procedures.

Who will enjoy this position?

• Bright and engaging people who are passionate about making connections with others.
• Those who are naturally warm and welcoming and love entertaining people in their home.
• Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
• Those who thrive on being busy and love the energy created by genuinely connecting with those around you.
• Someone who is self-sufficient and loves the challenge of coming up with creative solutions.
• A person who is able to blend authentic, unique, and personalized service with a professional approach.
• Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as if it was their own.
• Detailed oriented, able to work individually and handle multiple tasks simultaneously.
• Computer savvy and be a quick learner.

As a hospitality company, our people are at the heart of what we do. Progressivism, enthusiasm, entrepreneurialism, creativity, and vibrant diversity create our unique corporate culture.

Position Description :

• The Front Desk Manager actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
• Operate all aspects of the property in the absence of the AGM by following brand standards and established operating procedures as set forth by leadership.
• Assist the GM to achieve maximum profitability through active cost and labor control.
• Carry out and assist with inspections of rooms, public areas, and back of the house on a regular basis to ensure brand standards are maintained at all times.
• Assure the highest standards of security for residents and employees.
• Facilitate all departmental work schedules.
• Actively recruit and assist with the hiring of hourly team members.
• Conduct employee performance evaluations as prescribed.
• Ensure all team members are trained to maximize service, productivity, and efficiency.
• Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
• Oversee established procedures to maximize productivity and control inventories for all departments.
• Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
• Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
• Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses.

Experience and Education :

• Minimum of 2 years of management experience (preferably in the hotel / corporate suites industry).
• Bachelor's Degree preferred.
• Self-starter with an entrepreneurial spirit.
• Command of English Language- both spoken and written.
• Ability to access and accurately input information using a moderately complex computer system.
• Punctuality and regular and reliable attendance.
• Experience with cost controls and yield management.
• Ability to work a variety of varying schedules (PM and Weekend availability)

Benefits :

• Full Health, Vision, Life and Dental Coverage
• 401 K
• Paid Vacation, Holiday, Personal, and Sick days
1 day ago