Job Description
Join a winning team that now offers DAY ONE team member benefits!*
We are looking for an Assistant Front Office Manager to join our team at Ocean Beach Club.
Here’s why you will love it here :
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton : Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work : Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
Responsibilities include :
- Check-in arriving guests and check-out departing guests.
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.
- Alert management team of potential serious issues.
- Communicate with all required internal departments.
- Assist with adjustment in departmental policies and procedures.
- Complete Front Desk accounting transactions including balancing end-of-day shift reports.
- Ensure all pending arrival information is accurate.
- Perform property and room inspections.
- May be required to do other duties and special projects as assigned by your leader.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s Best Adoption-Friendly Workplaces list and becoming a Great Place to Work certified company in 2022.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Qualifications
What are we looking for :
- A minimum of 1 year of experience supervisory experience any industry OR A minimum of 6 months to 1 year of previous experience as Front desk clerk, with some supervisory
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
- A courteous and professional attitude when handling upset guests and difficult situations.
- Strong interpersonal and time management skills required.
- Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Open and flexible availability, to include weekends and holidays.
- High school diploma or equivalent
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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