Broadband Technician

Job Summary :

We are seeking a skilled and motivated Broadband Installer to join our team. In this role, you will be responsible for the installation, maintenance, and troubleshooting of high-speed internet and communication services for both residential and commercial customers.

The ideal candidate will have strong technical skills, a customer-focused attitude, and a commitment to safety and precision.

Key Responsibilities :

• Install, configure, and test broadband equipment, such as routers and modems, in customer homes and businesses.
• Diagnose, troubleshoot, and resolve issues with broadband services in a timely manner.
• Provide exceptional customer service by addressing inquiries and resolving concerns professionally and efficiently.
• Ensure compliance with safety standards, particularly when working at heights or in confined spaces.
• Follow company protocols for equipment handling, installation procedures, and maintenance tasks.
• Accurately document all work performed, materials used, and time spent on each job.
• Stay informed about emerging technologies, industry trends, and best practices in broadband installation and services.

Qualifications :

• Experience : Minimum 1 year of experience with Fiber to the Home (FTTH) installation.
• Preferred Experience : Prior experience in broadband installation, telecommunications, or a related field is advantageous.
• Technical Skills : Familiarity with networking, computer hardware, and software. Ability to read and interpret technical diagrams and schematics.
• Problem-Solving : Strong analytical and troubleshooting skills.
• Communication : Excellent interpersonal and communication skills with the ability to explain technical issues clearly to customers.
• Work Style : Ability to work independently and as part of a collaborative team.
• Flexibility : Willingness to work flexible hours, including evenings and weekends, as needed.
• Transportation : Valid driver's license and reliable vehicle capable of supporting a ladder rack to carry a 28-foot ladder.
• Work Authorization : Must be authorized to work in the United States (no visa sponsorship available).

Benefits :

• 401(k) retirement plan
• Health insurance coverage
• Paid time off (PTO)

Why Join Us?

If you are a self-driven individual with a passion for technology and a commitment to providing excellent customer service, we encourage you to apply.

This is an exciting opportunity to be part of a growing team dedicated to delivering cutting-edge broadband solutions to our customers.