Program Assistant (Temporary)

POSITION SUMMARY :

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered yes’, to any of the above, World Relief, and millions of people around the world need you.

This position, under the supervision of the Programs Senior Manager, is primarily responsible for assisting the World Relief Upstate SC Programs through supporting direct client services and staff support.

Role & Responsibilities

• Client Services
• Coordinate logistics between clients, community partners, and World Relief staff.
• Ensure client services are provided within appropriate and compliant timeframes for assigned cases, including :
• Support necessary orientations as needed to clients
• Support comprehensive Intakes and Assessments with each client.
• Provide transportation when necessary
• Ensure direct client services are conducted in a timely manner
• Provide mediation services between clients and outside entities (i.e., healthcare providers, property managers, volunteers, service providers, school district and school facilities, et al)
• Help walk-in clients navigate internal referral process to Upstate SC programs
• Provide On-Call support for clients. Working one week at a time on a rotating schedule with other Upstate SC program staff.
• Administrative and Collaborative Responsibilities
• Maintain and monitor program activities, case files, and client database to ensure compliance.
• Actively participate in office meetings, staff development opportunities, program trainings, community activities, and organizational events
• Support other positions within the Upstate SC programs on an as-needed basis with direct client services.
• Other tasks as assigned by Supervisor

Knowledge, Skills, & Abilities

• Cross-cultural experience desired
• College degree and background in social services or case management preferred
• MS Office skills preferred
• Highly self-motivated with strong follow-through and problem-solving skills
• Valid driver’s license, regular access to vehicle, and ability / willingness to drive 15-passenger van required
• Preferred bilingual in English and Ukrainian, Swahili, Arabic, Urdu, Russian, Spanish
• Ability to work remotely with internet access required
• Occasional evenings or weekends and on-call required

Requirements

• Committed to the mission, vision, and values of World Relief
• Valid driver’s license, regular access to vehicle, and ability / willingness to drive 15-passenger van required
• MS Office skills preferred
• Highly self-motivated with strong follow-through and problem-solving skills
• Ability to work remotely with internet access required
• Occasional evenings or weekends and on-call required

$18 - $20 an hour Temporary Employees and Paid Interns have access to the following World Relief benefits : - Employee Assistance Program (EAP) World Relief Discounts (Immediately Eligible) : - Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT : ·General office setting.

World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

• Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used : Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This position description is not all-inclusive and is always under review.