Dispatcher I - RMX

ABOUT THE ROLE

Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance.

Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT andother regulatory requirements.

Develop current customer base.

WHAT YOU'LL BE DOING

• Coordinate directly with customers and contracted haulers; Choose best haul solution for each order
• Maintain productive and professional relationships with haulers - utilize, maintain and update hauler directory
• Attract new haulers to ensure division has access to the adequate number of trucks
• Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution
• Identify optimization and backhaul opportunities
• Coordinate hauler schedule commitments; Monitor reliability / performance; Track overall customer and hauler satisfaction
• Document and record all customer / hauler complaints in the system
• Forecast future haul needs (i.e. next 2 weeks)
• Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution
• Enter complete / accurate customer order details into information systems
• Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
• Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
• Track various scale information and producing reports to provide metrics, identify areas of improvement and trends
• Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice

WHAT WE ARE LOOKING FOR

Education : High school diploma

Additional Education Preferred : Associate's degree

Required Work Experience : 2-3 years of industry experience

Licenses Preferred : Must have a valid driver’s license and the ability to drive an automobile

Required Computer and Software Skills : Must have refined computer skills including the use of Microsoft Word, Excel, PowerPoint and the internet.

Additional Requirements :

• Ability to count and perform basic math, with or without a calculator
• Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Physical Requirements : Candidate must be able to sit for long periods
• Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making.

Must have a strong analytical orientation

Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.

Promote a culture of safety and exhibit these behaviors.

Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators.

Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings : Choose from (k) pre-tax and / or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day
5 days ago