Phone Triage Nurse
Location : Marietta, GA
Pay : $24 / hour for Medical Assistants, $27 / hour for LPNs
Type : On-site
Hours : 9am to 5pm, Monday through Friday, with 1-2 Saturdays (AM only) per month
Saturday Pay : Additional $4 / hour, plus overtime when applicable
Experience Required : Minimum of 1+ years in a similar pediatric role and Phone Triage Experience
Role Overview
As a Phone Triage Nurse, you will play a crucial role in delivering expert medical advice over the phone. Your primary responsibilities will include assessing patient symptoms, providing medical guidance, and ensuring high-quality patient care through professional and empathetic interactions.
Key Responsibilities
- Respond to Communications : Handle incoming calls, portal messages, and provider messages promptly.
- Conduct Assessments : Use established protocols and guidelines, including Clear Triage, to evaluate patient symptoms and determine appropriate care levels (Emergent, urgent, non-urgent, or home care).
- Provide Advice : Offer medical advice, instructions, and recommendations with a patient-centered approach.
- Refer Appropriately : Direct patients to suitable medical facilities or providers based on guidelines.
- Document Interactions : Accurately record all patient interactions in the EMR system, including assessments, recommendations, and instructions.
- Prioritize Patient Care : Review checkup and Breathewell statuses before provider consultations, except in emergencies.
- Assess Refill Requests : Verify the necessity of refill requests from pharmacies before forwarding them to the provider.
- Coordinate Refills : For antibiotics or asthma medications, call patients to assess their condition and suggest appointments if needed.
- Manage Recalls : Handle recall tasks between patient appointments to ensure follow-up care.
- Backup Coverage : Provide support for ADHD Behavioral and Forms Departments as needed.
Requirements
- Minimum of 1+ years of experience in a similar pediatric role.
- Ability to work 9am to 5pm, Monday through Friday, with occasional Saturday AM shifts.
- Strong communication skills and a patient-centered approach.
Why Choose ExecuSource?
- Competitive Pay : Get paid weekly!
- Benefits : Medical, dental, and vision insurance eligibility after 60 days.
- Permanent Employment : Many positions lead to potential permanent roles.
- Support : Comprehensive support from onboarding to payroll, with a dedicated consultant care team.
How To Apply
If you meet the qualifications and are excited about this opportunity, apply now! One of our recruiters will review your profile and contact you if you qualify.
hc123
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