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Service Delivery Analyst

VirtualVocations
Fort Worth, Texas, United States
Full-time

A company is looking for a Service Delivery Analyst responsible for providing support to employees and customers in a remote setting.

Key ResponsibilitiesMonitor high priority queues and manage ticket entries in the Service DeskResolve IT service issues and ensure customer satisfaction within service level agreementsDocument problems and solutions, and maintain knowledge databases as a Subject Matter Expert if assignedRequired Qualifications, Training, and EducationHigh School Diploma or GEDOne or more years of experience in a help desk / desktop support environmentExperience in a healthcare environment preferredA+ certification or other Microsoft certifications preferredAbility to work on-call and provide after-hours support if required

7 days ago
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