Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Participates in all racetrack security operations including racing and non-racing aspects.
- Motivates, guides, and supports team members in the proper discharge of their duties.
- Ensures all team members adhere to company policies as delineated in the Team Member Handbook.
- Assures highest standards of guest service are met at all times.
- Remains aware of all aspects of racing operations and attentive to any area that might need intervention or assistance.
- In coordination with the Security Supervisor, responds to, and resolves, any guest issues including violations of law or regulation.
- In coordination with the Security Supervisor, responds to, and resolves, any guest issues relating to any failure or any perceived failure to deliver premium customer service.
- In coordination with the Security Supervisor, provides or arranges for assistance to any team member in any department who may need it.
- Remains knowledgeable about all company marketing and promotional efforts and communicates the pertinent information to guests.
- Enthusiastically interacts with guests to enhance their experience.
- Other duties as required.
DISCLAIMER : Bally's Arapahoe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Bally's Corporation is the leading U.S Omni channel provider of land-based gaming and interactive entertainment. Be sure to join the fast growing team today!
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