Data Center Storage Engineer L3

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone is seeking a Data Center Storage Engineer L3 with strong communications, problem-solving and technical skills to help with day-to-day hardware deployment and repair systems operations.

As part of the Infrastructure Data Storage management team, you will work onsite in our Bluffdale Utah based local data center, Monday through Friday 7a to 4p local time.

You will interface directly with the data center operations team to provide post-hardware repair support and ensure that hardware is validated and returned to the production fleet.

As an autonomous, proactive individual, you will be required to take initiative and demonstrate leadership, representing the Infrastructure and Shared Services (ISS) team in the data center.

How You Will Make An Impact :

• Strong hands-on working knowledge of Linux
• Working knowledge of Windows administration
• Understanding of networking, storage, and server hardware infrastructure
• Familiar experience with hardware from vendors like Hitachi, NetApp, Pure Storage, Arista Cisco, Brocade, and Supermicro
• Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps, and validating hardware to send them back out to the production fleet
• Communicate extensively with datacenter operations teams working hand in hand resolving hardware issues
• Deploying, troubleshooting, repairing, and ensuring the server fleet is operating at its maximum capacity
• Proactively monitor data storage utilization, I / O capacities and alerts
• Create and maintain monitors for existing data stores
• Participate in business hours on-call for storage related alerts and escalations
• Perform code reviews for bugs; identify code related problems in automated validation processes; implement resolutions where feasible and creating tickets (ServiceNOW and Jira)
• Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wiki
• Continuously review, learn, and understand internal services and tools that apply to our IT workflows
• Provide mentoring and training when necessary to DC Operations teams
• Resourcefulness and problem-solving aptitude

What You Will Need To Succeed :

• Computer Science, Computer Hardware Engineering education, or at least 3 to 5 years in the industry
• Ability to explain complicated hardware issues, hardware configurations and BIOS configurations
• Experience scripting with Python or Ansible programing
• Familiarity with automated booting in a linux environment
• Familiarity with automation tools (i.e. Jenkins, Docker, etc)
• Familiarity with Google Suite
• Familiarity with VMWare / ESXi
• Fantastic problem-solving skills, especially related to server, storage, and network hardware
• Proven experience as a Linux Sysadmin
• Proven experience in a Data Center
• Familiarity with Network Fibre Channel, iSCSI, VLANs, NFS, Port Channel Groups
• Excellent interpersonal and teamwork skills
• Good written and verbal communication skills
• Must be detail-oriented and a well-organized self-starter
• Ability to take ownership of issues that arise from various hardware and software problems and follow them to resolution
• Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
• Able to safely lift and move a minimum of fifty (50) pounds
• Able to work onsite in our Utah based local datacenter, Monday through Friday 7a to 4p local time

Preferred Qualifications :

Competent knowledge of Pure Storage products such as Flash Array and Flash Blade

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Compensation

Estimated Pay Range : Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.

We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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