IT CRM Leader

IT CRM Leader

Michelin is hiring!

Michelin is hiring! We are looking for a CRM systems professional who is passionate about architecture and project management to join our company and be a key player of our team.

The opportunity

Michelin has an immediate opening for an inclusive leader who values both teaching and learning to orchestrate our IT CRM Team.

As the IT CRM Leader, you will drive the optimization of CRM applications, embracing diverse perspectives across Michelin teams.

This role emphasizes collaboration and multi-functional work, capturing business requirements from varied sources and establishing streamlined workflows.

Success in this role hinges on emotional intelligence, effective communication, understanding, and active listening.

As CRM Leader for the Americas, you will report into Global CTO - CRM Michelin Digital Factory, supporting North America Sales, Service and Marketing Operations.

You will provide thought leadership, roadmap development and solution assessments across various CRM programs. The position will require significant collaboration and the ability to be a strategic leader.

You will manage projects from concept through implementation including initiation, requirements, design, build coordination, testing and implementation.

This will include coordinating resources and time across multiple projects, monitoring project progress (risks & controls), adjusting resources and priorities accordingly, collecting, documenting, and archiving all required development artifacts and ensuring technologies are integrated properly to support Michelin Services.

You will be the point of contact for any business-critical issues in North America. This role is based in Charlotte, NC.

What You Will Do :

Lead diverse teams in planning, configuring, and implementing Salesforce applications.

Foster inclusive communication among individuals from different departments, including Salesforce teams across multiple geographic regions in the Americas.

Collaborate with industry professionals to promote global CRM standardization and manage integrations.

Capture a wide range of business needs, define success metrics, and ensure project goals are achieved with inclusivity in mind.

• Manage projects through the entire lifecycle : assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation.
• Create and maintain backlog in User Story tracking tool to track key objectives, breakthroughs, target dates, risks, issues, actions and timeline associated with targeted implementation plan;

identify operational risks and ensure overall operational readiness and controls are in place prior to launch.

Collaborate closely with internal and external team members to develop, strategize, and implement Salesforce CRM capabilities that champion inclusivity.

What You Will Bring :

Extensive experience with Salesforce and CRM products (Sales, Service, Marketing, Experience Clouds).

Management experience that will contribute to the success of this role.

Proficiency in handling sophisticated configuration, customization, and integration within enterprise environments.

Architecture skills & exposure to Agile methodology.

Knowledge of user experience and ability to communicate strategic priorities to technical resources with a continuous improvement mentality.

Requirements :

• Bachelor's Degree or equivalent work experience.
• Demonstrated ability with multiple Salesforce & Marketing Cloud products (Sales, Service, Marketing, Experience Clouds, integrations)
• Project management experience : certification is a plus.
• Comfortable working closely with C-Suite members, international teams and different business units.
• This position is not available for immigration sponsorship.

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Inspire Motion for Life : Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs.

Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries from aerospace to biotech.

Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike.

For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include : skill and career development, training, career exploration and work with cross-functional teams.

We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions.

Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included , support employee engagement and encourage professional development.

BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs.

If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.