Field Service Engineer

IMS Nanofabrication GmbH is an Austrian-based business and the global technology leader for electron-based multi-beam mask writers.

Our customers are the largest chip manufacturers in the world. They rely on IMS technology to produce current and future chip generations.

As our third generation of multi-beam mask writers, we are experiencing global growth and offer great career opportunities in many disciplines, such as physics, electronics, product development, project / program management, customer-facing service and applications, and administrative roles.

Diversity and inclusion are among the most important forces driving the company’s evolution, innovation, and growth. We support legislative or administrative action to protect equal rights and improve STEM education for people from all backgrounds.

Job Description

A core tenant at IMS is a "People First" point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work.

Field Service Engineer emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers.

A successful Field Service Engineer at IMS displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment.

They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer.

IMS has a primary US office in Santa Clara, CA in the heart of Silicon Valley - and a critical office and training center in Hillsboro, OR;

this role requires an in-person presence in our Santa Clara, CA office with a daily presence at our customer site(s). This non-exempt role reports directly to the team lead engineer in charge at IMS America and strongly aligns with the headquarters' R&D and operations teams in Austria.

You're Excited About This Opportunity Because You Will :

• Be a part of a growing team of professional Field Service Engineers in Santa Clara, CA.
• Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-beam mask writers.
• Ensure that the IMS-defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes.
• Take part in special task force teams that handle customer escalations and challenging incidents, including professional and regular communication with the customer and headquarters functions.
• Ensure seamless and transparent communication of all status updates to IMS US leadership.
• Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
• Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.

We're Excited About You Because :

• You have a Bachelor of Science degree in an Engineering discipline.
• 2 5+ years of Field Service experience.
• At least 3 and preferably 5-years of customer-facing experience and good written and verbal communication skills.
• You exhibit good problem-solving skills.
• You have excellent interpersonal skills, enjoy being part of and integrating with a global team.
• You are excited to be part of a fast-paced and fast-growing entity.

We're Elated About You Because :

• You have a prior metrology or lithography equipment support background.
• You have troubleshooting experience with ultra-high vacuum systems.
• You have experience in Linux / UNIX server system administration.

Base Salary Range : The target base salary range for this position is $69,000 - $137,000 and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, 401K with generous company match, and incentive pay for eligible roles.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

IMS Nanofabrication is an equal opportunity employer.