OPERATIONS ASSOCIATE - BILLING SPECIALIST - MENTAL HEALTH

Job Description Job DescriptionOperations + Finance + Human ResourcesSchedule / Location : Full- time, Hybrid (Remote 1 day per week)Compensation : $60,000-$80,000Qualifications : Bachelor's degree in management, project management, finance, or related field.

Bachelor'sdegrees in psychology or related fields may also be considered. Proven experience in operations, including hiring, customer service, and financial oversight.

Proficiency in Excel. Familiarity with insurance billing is a petencies : Excellent communication and interpersonal skills, with a person-centric approach.

Ability to maintain confidentiality and handle sensitive information professionally. Strong problem-solving abilities and attention to detail.

Displays ownership and a proactive approach to responsibilities.About the Role : Serve as the main point of contact for clients regarding billing and insurance inquiries.

Execute and track financial transactions including credit card charges, following of paymentplans, and recording check payments.

Support client invoicing by generating statements and reviewing insurance claims. Verify accuracy of transaction details and resolve discrepancies promptly.

Collaborate with vendors to facilitate billing, regulatory compliance, and systems management. Conduct hiring and onboarding of all staff and maintain personnel records.

Manage and oversee competency assessments and performance review cycles. Assist with clinic compliance requirements including orienting new staff, conducting emergencydrills, and incident reporting.

Maintain positive relationships with clients and prospective staff by delivering exceptionalservice. Audit client charts for timeliness and completeness of documentation.

Identify opportunities for process improvement, efficiency gains, and enhancement of client andcandidate experiences. Provides assistance or coverage with admissions, as needed.

Other duties as assigned.Our Ideal Candidate : Exhibits passion and excitement at work. Enjoys working with clients with complex problems,including suicidality and interpersonal difficulties.

Manages their own emotions in challenging situations. Stays effective when the going gets toughand displays exceptional communication skills.

Receives feedback and supervision non defensively and is willing to learn. Demonstrates cognitive and interpersonal flexibility.

Works to assess and increase competencies in antiracism, including by using antiracismconsultation services and participating in trainings / didactics available through the program.

Values accessible treatment to all in the community and has a sense of social responsibility. Maintains high ethical standards and does what is right, not just what is expedient.

Speaks plainlyand truthfully. Discusses difficult topics directly with those involved. Listens actively and seeks to understand other's views.

Is a team player! Covers for others when needed, is supportive of colleagues.Job Type : Full-timePay : $60,000.00 - $80,000.

00 per yearBenefits : 401(k)401(k) matchingDental insuranceEmployee assistance programFlexible scheduleHealth insuranceLife insurancePaid time offVision insurance Schedule : 8 hour shiftDay shiftMonday to Friday Ability to Commute : Concord, MA (Required) Work Location : In person