Fleet Maintenance Operations Manager

RyderFleet Maintenance Operations Manager

Stoneham, MA, 02180, USA

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BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As an Operations Manager, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.

This is an essential industry and we’ve been in the game since 1933!

Position Summary

The Ops Manager manages the operations and personnel for the Stoneham, MA location. Roles including Operations Supervisors, Technicians-In-Charge, and / or Customer Service Coordinators, as well as Technicians, Service Employees and / or a Parts Responsible Person report to you and are there to support the needs of the assigned location.

The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met.

The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics.

This position is responsible for the management of the location(s) performance against metrics to meet and / or exceed assigned objectives.

This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices.

As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because w e allow you to carve out your own career path and promote from within , based on performance.

The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus.

We also offer a full benefits package, 401k employer match, and a discount on shares!

Shop Location : Stoneham, MA

Salary - Bonus

Salary is determined based on internal equity; internal salary ranges; market data / ranges; applicant’s skills; prior relevant experience;

certain degrees or certifications, etc.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Here is from people that work here!

This is Ryder : Essential Functions

Essential Functions

Operations Management : Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O / T and Outside sible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating sible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and e the execution of the Automated Planning System (APS).

Labor Management : Provides management, training and development of all personnel sible for Performance Management of all assigned sible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.

Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost sible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

Customer Management : Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle sible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer sible for ensuring complete execution of the Customer Communication orate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of t customer visits and annual reviews as required by the Customer Care sible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.

Asset Management : Directs his / her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the sible for the execution of Asset Management initiatives at the shop tes needs and makes recommendation for shop tooling and equipment and oversight of vehicle specifications and vehicle in-service / out-service e input during business unit asset management all vehicles have required specifications in sible for Parts Inventory management, policies and orate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.

Quality Management : Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance in control / visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts / components is sible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection table for all Quality Metrics within the ShopDevelop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement table for maintenance of all relevant documentation required to meet and / or exceed local, state, federal, as well as customer sible for ensuring a safe workplace and providing guidance for all safety efforts and Cleanliness and quality of repair for all maintained with Safety, State, and EPA regulations and requirements.

Financial Management : Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer sible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial ly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial sible for the optimization of net maintenance cost per with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance sible for ensuring accuracy of third party invoices and the quality of worked outsourced to sible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and sible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation / reporting of re-billable sible for the Warranty process and maximizing Warranty recovery in the data integrity in the shop management online system.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Ability to professionally represent Ryder and competently interact with customer management required.

Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics.

Strong sense of personal accountability and a proven track record of achieving desired results.

Ability to communicate effectively both verbally and in writing.

Competent in basic computer skills and in a Microsoft Office environment.

Ability to work with reporting systems to pull data for analysis and decision making is strongly (preferred).

Experience using Microsoft word and excel intermediate preferred.

Experience with Fleet Management Software preferred.

Maintenance and Technical experience in a shop environment preferred.

Qualifications

diploma / GED required.

Associate's degree preferred.

Bachelor's degree preferred.

Two (2) years or more experience in an operations environment or demonstrated success in a Ryder role required.

0 to One (1) year Supervisory experience required.

Travel

1-10%

Safety Sensitive

Non-Regulated Tech

DOT Regulated : No

LI-RL #INDexempt #FB

Job Category : Maintenance