Planning Specialist, Customer Experience (Remote)

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships :

Planning & Scheduling Supervisor

Planning & Scheduling Sr. Leader

Director Routing and Scheduling

VP Logistics

Branch Managers, Service Managers, and Technicians

Contact Center colleagues

North America Managers and Colleagues

Key customers

Strong relationships within customer organization and Field

Job Summary :

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations.

They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers / Technicians.

Key Performance Indicators :

Work Orders scheduled per day / month

30 and 60 day completion rate

Planned Miles between Work Order

Principal Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Responsibilities and essential job functions include but are not limited to the following :

Creates route plans using work order data and route analysis software

Communicates routes within assigned territory to service personnel

Summarizes and reviews plans daily with the Service Planning Supervisor

Creates summary reports daily and provides to supervisor

Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience :

Advanced knowledge of Routing and Scheduling software systems

Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

Verbal and written communication skills, including public speaking

Analytical skills and attention to detail

Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)

Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and / or government regulations

Ability to manage multiple, repetitive tasks

Basic understanding of texting software or other forms of software needed to accomplish this objective

Ability to effectively interact with co-workers and the public

Basic knowledge of the company's operating systems

Required Leadership Traits and Characteristics :

Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.

Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.

Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications or Training :

High school diploma or (GED) or equivalent combination of education and / or experience in the service industry

1-2 years of related experience as dispatcher and / or customer service agent

Physical Demands and Working Conditions :

The physical demands are representative of those that must be met by an employee to perform the essential function to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have :

Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to :

Inside working conditions : The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

If the following job requirements and experience match your skills, please ensure you apply promptly.

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes :

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

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You can opt-out any time.

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Remote working / work at home options are available for this role.