Sales Counselor

Job Description

Job Description

Join Balfour Senior Living in Louisville, Colorado as a Sales Counselor.

In this role you will provide sales support during the initial contact of the sales process. Help our prospective residents determine which of our 9 communities are the best fit for them and their families.

Be part of a successful transition from that initial contact, to community experience, to a smooth pass off to community teams.

This position is designed to quickly address the needs of potential residents and guide those inquiring about what Balfour has to offer.

At Balfour, we exemplify values and principles of respect, and approach all encounters with residents, families and associates in a friendly, professional and customer-service oriented manner.

Essential Job Functions Fields incoming calls and chat messages for regional community sales inquiries and follows up in a timely manner.

Maintains a thorough familiarity of all Balfour managed communities to effectively answer questions of potential residents and determine which communities are the best fit.

Stays up to date on the offerings, operational models, pricing and availability at each community supported. Provides sales support through the preparation and management of sales related documents, correspondence, and communications.

Attends weekly 1 : 1 with Supervisor to communicate any trends and recommendation to enhance the business. Attend sales events at the communities to build relationships with leadership and sales.

Provide exemplary customer service by exceeding expectations through professionalism and compassion for the needs of potential residents.

Use the lead qualification criteria to determine if a senior qualifies to become a resident in a community. (Compass Rose Guide) Practice Balfour sales techniques through asking for the next step, date and time to move business forward.

Support promotion of community events including direct mail, social media and business development with Sales Teams on a regular basis Community reactivate activity (as assigned by the Supervisor) Adhere to all regulations, laws and Balfour standards, including the Associate Handbook Maintain an inventory of collateral and updated sales binder on each community in the region.

Provide coverage for sales when the Leasing Counselors are not scheduled to be in the building. Supports Business Development relationships by executing calls with key referral partners (as assigned by the RVP)

Education / Experience / Training College graduate required Previous sales experience Previous experience working with seniors a plus Live in the region you support

Knowledge / Skills / Abilities Intermediate level knowledge of computers (MS Office with intermediate knowledge of the following applications : Excel, Word, PowerPoint, CRM, Access, and Outlook) Ability to work a flexible schedule, including weekends and holidays as needed

Travel : Maybe be required up to 30% to Balfour communities and / or Home Office

About Balfour Senior Living

Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art.

Since the first community in 1999, Balfour has grown to include ten communities with new projects on the horizon. Balfour is striving to be the most admired senior living company in the United States.

Balfour Senior Living is an Equal Opportunity Employer (EOE)