Property Field Claims Manager (New Jersey, Virginia, or Maryland)

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best protecting and restoring their dreams when they need us most.

We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries creating positive impact that empowers our customers, communities, and company to thrive.

We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.

The Claim Manager is the first line management position responsible for providing the leadership direction of a Claim Team and achieving desired company results.

The Claim Team will handle moderate to highly complex claims. Direct conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company.

Will specialize in property and lead a team of field adjusters within proximity of where the leader is located. Will be required to work in the field with adjusters.

Position Compensation Range :

$84,000.00 - $139,000.00

Pay Rate Type : Salary

Salary

Primary Accountabilities

Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion.

Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.

• Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
• Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory.

Foresees issues that may require intervention. Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.

Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics.

Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.

• Establishes, communicates, and implements departmental plans, objectives, and strategies.
• Participates as member of the management team.

Qualifications

• Must be located in Virginia, Maryland, or New Jersey.
• Three or more years property claims handling experience required
• Xactimate proficiency required
• Property claims leadership and / or other leadership experience is preferred
• Must obtain adjusters license, if not licensed

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance / claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.
• Catastrophe travel up to 75%.

Physical Requirements

Field Positions :

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Non-Field Positions :

Work that primarily involves sitting / standing.

Working Conditions

Field Positions :

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and / or enclosed spaces.

Location

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and / or in the field overseeing claims adjusters.

Candidate will preferably reside in New Jersey, Virginia, or Maryland.

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

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Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

The role will require relocation to Maryland, New Jersey, or Virginia.

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.

an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.

We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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