Description
As a Service Experience Manager, you’ll wear many hats you’ll be a mentor, your team’s biggest fan, as well as a driver of business.
A day in the life
- Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
- Recruit, hire, train, develop and motivate your team their success is your success
- Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
- Create a solid business plan that enables your team to work together to meet service and sales goals
- Support the success of your department by driving continuous improvements
You own this if you have
- 1+ years of successful retail management experience
- Exceptional customer service skills and a passion to inspire others to deliver outstanding service
- Dynamic leadership skills and a proven ability to motivate and develop future leaders
- A proven track record of using key metrics to identify opportunities and drive business
- Effective communication skills
- The ability to work a flexible schedule based on business needs, including evenings and weekends
We’ve got you covered
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :
- Medical / Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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