Client Service Representative Are you looking for an opportunity to utilize superior client service skills and work one-on-one with client’s daily?
If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior administrative support, we would like to talk to you! Our fast-paced financial firm, W.
A. Smith Financial , in Sarasota, FL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
We envision a world where financial planning is not just about numbers, but about empowering individuals to live their best lives with confidence and security. Role Description
- Role Title : Client Service Representative
- Summary : Deliver exceptional customer service, ensuring accurate and timely solutions for client inquiries and needs.
- Mission Alignment : By providing outstanding service, you contribute directly to our mission of helping clients worry less about money and focus more on life.
Minimum Requirements :
- Associates Degree preferred
- Financial Industry experience required
- 2+ years working alongside a Financial Advisor in a fast-paced office environment preferred
- Experience with MS Office Suite and the ability to learn new software quickly
- CRM experience
What You’ll Love to Do :
- Accurately perform daily service tasks with timeliness
- Provide exceptional customer service through various channels
- Communicate accurately with both advisors and clients
- Maintain detailed communication logs in CRM systems
- Engage with clients compassionately and empathetically
- Contribute to a positive team culture built on core values
- Assist in setting client appointments
- Maintain professional communication with clients and staff
Who You'll Work With and the Impact You'll Make :
- Join a team of passionate professionals at W.A. Smith Financial Group dedicated to helping clients focus more on life and worry less about their money.
- Your mission? Ensuring clients receive accurate and timely solutions to their financial service needs, freeing them from unnecessary worry and stress.
Our Work Ethos and Culture in 3 Sentences :
- We operate with relentless dedication, delivering exceptional service and support to our clients.
- Our culture thrives on authenticity, simplicity, and a commitment to continuous improvement.
- Every interaction is infused with warmth, kindness, and a genuine desire to make a positive difference in our clients' lives.
Challenge :
If the thought of providing exceptional service and making a meaningful impact on clients' lives doesn't make you say "HELL YEAH!", this isn't the role for you.
High Achiever Attributes :
- Hungry : Ambitious and driven to excel in client service.
- Humble : Approaches interactions with humility and respect.
- Smart : Exhibits emotional intelligence and adaptability.
- Accountable : Holds oneself responsible for delivering results.
- Passionate : Displays enthusiasm and commitment to the mission.
- Effective Communicator : Clearly conveys information and listens actively.
- Problem Solver : Finds solutions and navigates challenges effectively.
- Team Player : Collaborates effectively with colleagues and advisors.
- Organized : Maintains meticulous records and manages tasks efficiently.
- Empathetic : Demonstrates compassion and understanding towards clients' needs.
Hours :
Monday Friday 8 : 30am 4 : 30pm
Salary :
$45,000 - $55,000 / year BOE
Benefits :
- 90% premiums paid for Health insurance Dental, Vision, Life Insurance, Disability
- 401(k) matching
- Generous PTO