AUSTINTOWN CUSTOMER SERVICE SUPERVISOR

Youngstown Area Goodwill Industries
Youngstown, OH, US
Part-time

Job Description

Job Description

Report to : Store Manager

JOB SUMMARY

  • Supervise all functions of the retail store and donation center in the absence of the Store Manager and / or Assistant Manager, including overseeing the other customer service supervisors.
  • Utilize staff on duty efficiently help build a strong and motivated store team.
  • Emphasis on customer service and production.
  • Promote sales growth and attend to store merchandising.
  • Ability to supervise without showing partiality.
  • Aware of store safety and security.
  • Assist customers quickly and courteously with their purchase.
  • Maintain a pleasant environment in the store among customers and store staff at all times.
  • Will be fair-minded but firm in direction.
  • Maintain proper handling of merchandise according to store standards / procedures / policies.
  • Sufficient mathematical skills to use cash register and complete paper work.
  • Will do daily paper work in absence of Store Manager or Assistant Manager.
  • Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits.

Follow cash and banking procedures accurately).

  • Must possess a valid driver’s license, maintain adequate insurance and pass a background check.
  • Work cooperatively with store management and staff.
  • A good communicator with store management and staff.
  • Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.
  • Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
  • Help maintain store appearance maintenance, such as dusting, sweeping as necessary.
  • Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
  • Aware of shrinkage internal and external.
  • Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
  • Employee will have occasional short deadlines and work environment hectic with occasional high stress.
  • Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc.
  • Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.

EDUCATION / TRAINING / EXPERIENCE / LICENSE REQUIRED

A high school diploma or equivalent is required. A minimum of one year retail sales experience is required.

HOURS WORKED

The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours.

NUMBER OF DAYS WORKED

May vary, but normally five days a week.

OVERTIME HOURS

Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table :

Never : 0% (0 Min. to 6 Min.)

Occasionally : 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently : 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously : 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface : Tile, carpet, cement

Activity : All aspects of job

WALKING Continuously (67-100%)

Surface : Tile, carpet, cement

Activity : All aspects of job

SITTING Occasionally (1-33%)

Activity : Paperwork

CLIMBING Occasionally (1-33%)

Activity : Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.

BENDING Occasionally (1-33%)

Activity : Normally stocking and display setup.

STOOPING / KNEELING : Occasionally (1-33%)

Activity : Brief stocking, bagging. Preferred, but not required.

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity : Textile transfer.

TWIST AND TURN : Occasionally (1-33%)

Activity : Normally stocking and display setup

LIFTING Frequently (34-66%)

Activity : Attend to store merchandise and displays. Lift up to 100 lbs. with help.

CARRYING Frequently (34-66%)

Activity : Attend to store merchandise and displays. Carry up to 50 lbs. with help

PUSH / PULL Frequently (34-66%)

Activity : Attend to store merchandise and displays, moving of textile rack and buggy

COORDINATION Eye, Hand, Foot Continuously (67-100%)

Activity : Performing normal duties of position

TALKING / HEARING / SEEING Continuously (67-100%)

Activity : Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.

MACHINES / TOOLS / EQUIPMENT / WORK AIDS Frequently (34-66%)

Activity : Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and / or tow motor.

ENVIRONMENTAL CONDITIONS Indoors 100%

Hazards include rolling racks, furniture, and other equipment

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X Continuously (67-100%)

Fine Manipulation X Frequently (34-66%)

Gross Manipulation X Frequently (34-66%)

Simple Grasping X Frequently (34-66%)

Power Grip X Occasionally (1-33%)

Hand Twisting X Occasionally (1-33%)

Fingering X Continuously (67-100%)

Equal Opportunity Employer - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws .

30+ days ago
Related jobs
Promoted
Youngstown Area Goodwill Industries
Youngstown, Ohio

Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and nigh...

Promoted
Vaco
Youngstown, Ohio

Strong capability in reasoning and managing customer issues, and thinking through opportunities to upsell and cross-sell Hynes products and services that are the best fit for both the customer and Hynes. Keep records of customer interactions and quoting, outstanding issues, process customer accounts...

Promoted
Variety Stores LLC
Youngstown, Ohio

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and mer...

Promoted
Simon Roofing
Youngstown, Ohio

Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion. Communicate roofing estimates to customers to obtain approval for service work. Provide support to service technicians for all service branches. We specialize in roofing service, restorations, and ...

Promoted
Rustman Agency
Youngstown, Ohio

No previous sales experience is required; our teams will help along the way. Training on sales and product knowledge is top-notch. We are seeking individuals that we can train using a proven sales system, a team of mentors ready to help you at every turn, and a lead generation system that doesn&rsqu...

Promoted
Mid-State Sales
Youngstown, Ohio

The Customer Service Rep/Account Manager is the primary contact person in our company who communicates with customers and prospective customers in the daily conduct of our business. Provide information about our products and services to customers and prospects as requested. Prepare price and deliver...

Promoted
Schwebel Baking Company
Youngstown, Ohio

This position is responsible for the production (to include packaging) of food products in an efficient manner, at an acceptable level of quality, and service to sales on time. Must have prior bakery and supervisory experience. Direct the work of employees in the production and wrap department. ...

Promoted
Maxim Healthcare Service
Youngstown, Ohio

Join Our Team as a Clinical Supervisor – RN at Maxim Healthcare Services!. Are you an experienced RN looking to move beyond bedside care? Do you crave a role that offers the perfect blend of clinical and administrative responsibilities? Look no further – the Clinical Supervisor role at Maxim Healthc...

Promoted
TBG | The Bachrach Group
Youngstown, Ohio

Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with. Strong capability ...

Promoted
American Consumer Panels
Youngstown, Ohio
Remote

...