Salesforce IT Support Specialist

Job Summary The Salesforce IT Support Specialist will support and maintain the platform within the organization. Job Duties and Responsibilities Manages user profiles, roles, and permissions and ensures proper access controls are in place and aligned with business requirements.

Imports. exports, and manages data in Salesforce and performs data cleansing and deduplication activities to maintain accurate data.

Participates in the design and implementation of automation processes using workflows, process builder, and approval processes.

Creates and manages triggers for more complex automation requirements. Develops and maintains reports and dashboards to provide insights into business performance and customizes and optimizes dashboards for different user groups.

Designs, implements, and maintains Salesforce CPQ by configuring pricing and other rule sets, product hierarchy, and flows within Logik.

io, SyteLine and the Salesforce platform. Maintains documentation, training videos, and other materials used for configurations, processes, and best practices.

Communicates effectively to internal customers, whether it be system outages, coming enhancements, process changes and / or removals.

Attends meetings both internally and with 3rd party vendors on topics that may relate to ongoing or upcoming projects. Keeps informed of market, new products, or services, and evaluates the need for updating technology assets and makes recommendations.

Analyzes and resolves faults with respect to applications supported whether it is a major system crash or troubleshooting.

Works closely with other departments / organizations and collaborates with IT staff on help desk tickets and troubleshooting IT integrations between platforms.

Provides support on a rotating on-call after-hours basis. Provides technical advice and support to end users regarding use of company-developed applications.

Carrys out exhaustive testing of systems prior to release involving participation of colleagues. Job Specifications Skills Ability to maintain a high level of confidentiality.

Proficient with Microsoft Office High technical aptitude and ability to learn and retain new information. Excellent customer service, conflict resolution and problem-solving skills Good verbal and written communication skills Capability of multitasking Understanding of Salesforce Administration, configuration, and setup Exposure and understanding of programming languages, JavaScript, and JSON a plus.

Knowledgeable in programming analysis, systems design, database design, internet / intranet website development, data communication concepts and SDLC (systems development life cycle).

Education Bachelor’s degree in any IT related field required Salesforce Administrator certification (or interest in obtaining certification) Logik.

io certifications (or interest in obtaining certifications) Work Experience Experience working with configuration rulesets and tools.

Experience with Salesforce preferred but not required. Experience analyzing and manipulating unstructured data. Experience using mainstream Business Intelligence Tools Physical Requirements Must be able to sit at a desk for long periods of time.

Willingness to travel up to 5% domestic and international. Ability to work in an office environment with occasional visits to a manufacturing shop floor environment Powered by JazzHR