IT Specialist, Customer Support (Level 2)

About The Position

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community.

Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you'll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US.

We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Job Description

The IT Specialist is involved with systems design and integration with existing customer infrastructure and software. This individual will be responsible for investigating, documenting, assessing, and resolving complex software and hardware problems that arise for the Safe Fleet Video Group customers while also migrating customers to newer software platforms and performing software installations and updates in complex environments.

Responsibilities

• Provide installation, update and migration services for Safe Fleet Software Solutions, Microsoft-based workstations and servers, and Red Hat Linux servers.
• Update and / or migrate customer servers which at times will require SQL scripting.
• Maintain expert-level functional knowledge of Safe Fleet Video Group technology products.
• Provide customer support and technical issue resolution via phone, email, and other electronic mediums.
• Train customer IT staff on relevant operating, maintenance, and troubleshooting.
• Train customer end-users in basic operation of Video Recording equipment and Management Software.
• Provide support and execution of Customer Acceptance Deployment Testing and Validation.
• Assist with research, development, and testing of new technologies and features.
• Generate documentation and knowledge transfer to other departments for relevant information.
• Contribute to team effort by accomplishing relevant tasks as required.
• Create configure and maintain users and device owners in the MDM.
• Participate in security threat risk assessment processes, identification of risk and advisement, identification of necessary deliverables, and mitigation of vulnerabilities and threats.
• Facilitate information security assurance audits and reports audits (e.g., SOC 2 Type 2 vulnerability assessment, penetration tests, etc.

including analysis and provision of risk-based advice for business areas.

Requirements

• Bachelor's degree in computer science or a related technical field of study or equivalent combined education and experience
• MCSA Certification (Windows Server) or equivalent work experience.
• Experience with design / implementation of Microsoft server 2012, 2016 networks, Active Directory implementation and support, Exchange Server / Office 365, network security concepts, sub-netting, routing, and hardware support (servers, workstations, switches, routers, and firewalls).
• Experience with Security Information Event Management (SIEM) tools, creating advanced co-relation rules, administration of SIEM, system hardening, and Vulnerability Assessments.
• Knowledge and hands-on experience of implementation and management of IDS / IPS, Firewall, VPN, and other security products.
• Minimum 3 years IT experience in a SW / HW support environment.
• Knowledge of APP handling on mobile devices.
• Previous mobile device management experience preferred.
• Proficiency in MS Administration tools : IIS, Active Directory and DNS.
• Proficiency in Linux operating systems (Red Hat, Ubuntu) and command line.
• Experience with website administration, IIS and .net applications.
• Experience with SQL Database administration and manipulation skills for data migrations, queries, reports, and troubleshooting.
• Experience with MS SQL Server, PostgreSQL, and MySQL server.
• Familiarity with Cloud computing and storage (AWS or Azure).
• Familiarity with digital video, including transcoding and redaction is desired.
• Proficiency in Layer 2 / 3 Networking, including VLANs and Routing is desired.
• Strong verbal and written communication skills.
• Ability / availability to occasional travel.

At Safefleet, we are an equal opportunity employer that is committed to creating a diverse and inclusive workplace where everyone is valued and respected.

We embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

We promote fair and equitable hiring practices and foster a culture of inclusivity and respect. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.