ARES is looking for an individual with experience in IT Customer Support to join our team supporting the Human Spaceflight Technical Integration contract at the Johnson Space Center.
Key Responsibilities :
- Monitor the on-call ISS IT phone and email inbox to provide support.
- Submit tickets based on requests and coordinate with project owners for issue resolution.
- Perform system administration on a variety of ISS IT support resources, including account management, software configuration, data process maintenance, and other tasks.
- Maintain procedures and documentation necessary for IT processes and issue resolution.
- Review IT resource outage notices and distribute impacts to ISS IT community.
- Maintain situational awareness of ISS IT operations and coordinate IT activities to accommodate support schedules.
- Research and answer IT-related user questions.
- Actively participate in team projects.
- Perform all other assigned duties.
Minimum Requirements :
- Strong technical skills and ability to learn new environments and processes quickly.
- Excellent communication (both verbal and written) and interpersonal skills. Must be able to communicate clearly and concisely to customers and management.
- Strong organizational skills, attention to detail and excellent follow-through skills.
- Experience working individually and actively participating on integrated teams.
- Candidate should have experience with Windows and Mac support.
Preferred Qualifications :
Experience in a customer support, help desk, or application support position. Experience should include developing and following I.
T. procedures and / or work instructions.
Education and Relevant Work Experience :
BA / BS degree in the appropriate discipline from an accredited college or university, or equivalent experience.
BA / BS degree in the appropriate discipline from an accredited college or university or equivalent experience plus, five (5) years of IT experience.
Benefits :
ARES offers a competitive compensation and benefit package. Full time employees may participate in :
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA / FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- 401(k) Plan
- Paid Time Off & Holidays
Customer Support Specialist- Hazardous Waste- Hybrid
The Customer Support Specialist I provides assistance and support to customers, Sales, Facility Operations, and Customer Support Management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports. Our industry-leading commitments to ...
IT Specialist, Customer Support (Level 2)
The IT Specialist is involved with systems design and integration with existing customer infrastructure and software. This individual will be responsible for investigating, documenting, assessing, and resolving complex software and hardware problems that arise for the Safe Fleet Video Group customer...
Remote Customer Support Specialist - Flexible Hours
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus. Ability to listen to and underst...
Customer Support Specialist
ARES is looking for an individual with experience in IT Customer Support to join our team supporting the Human Spaceflight Technical Integration contract at the Johnson Space Center. Experience in a customer support, help desk, or application support position. Monitor the on-call ISS IT phone and em...
Customer Support Specialist
Position Overview: Looking for a rockstar to join our squad as a Client Support Specialist! You'll get to work from wherever you feel most productive, soak up wisdom from pros across different time zones, and get mentored by our awesome leadership team. Key Responsibilities: • ...
Customer Support Specialist - IT1
ARES is looking for an individual with experience in IT Customer Support to join our team supporting the Gemini Human Spaceflight Technical Integration contract at the Johnson Space Center. Experience in a customer support, help desk, or application support position. Monitor the on-call Gateway IT e...
Customer Support Specialist Houston, TX
Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. Customer Support Specialist work remotely in the U. Join Now and select the Customer Service Remote Job Bank Reg...
Customer Support Specialist, Balance Support
The Customer Support Specialist, Balance Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. Drive key customer support metrics, including first response time, full resolution time, and Customer Satisfaction Ratin...
IT Specialist, Customer Support (Level 2)
The IT Specialist is involved with systems design and integration with existing customer infrastructure and software. This individual will be responsible for investigating, documenting, assessing, and resolving complex software and hardware problems that arise for the Safe Fleet Video Group customer...
IT Specialist, Customer Support (Level 2)
The IT Specialist is involved with systems design and integration with existing customer infrastructure and software. This individual will be responsible for investigating, documenting, assessing, and resolving complex software and hardware problems that arise for the Safe Fleet Video Group customer...