Position Summary
Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.
Job Responsibilities
Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in / check-out of patients and collection / reconciliation of time-of-service payments,as applicable.
May also discuss patient’s responsibility for payments
Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments / procedures.
Resolves registration issues prior to patient appointment to ensure smooth check-in.
Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date.
Facilitates the communication and collection of any fees due from patient.
Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
Monitors schedules for wait lists, re-schedules and cancellations.
- Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
- Manages patient chart process to ensure that information is inputted and scanned properly.
- Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
- Identifies areas of improvement for the front desk, schedule utilization and office flow.
- May assist with coordination of follow-up care including scheduling of laboratory / diagnostic tests and prescription requests.
- May assist with general administrative duties, including but not limited to sorting / distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
- May assist in maintaining waiting areas in a neat and tidy condition.
- May be responsible for chaperone duties during patient exams as needed.
Education
High School Diploma
Experience
Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background
Knowledge, Skills and Abilities
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
Licenses and Certifications
Working Conditions / Physical Demands
Standard office work
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