Job Description
Job Description
Description :
Patient Account Representative
Based in Nashville, TN, PatientFocus works with healthcare providers across the US exclusively servicing the patient-pay revenue cycle.
PatientFocus functions as an extension of our clients’ billing office, providing complete patient financial engagement and payment management after insurance.
PatientFocus is seeking an energetic, customer service oriented professional to execute key responsibilities within our Patient Assistance and Revenue Cycle team.
The primary function of this role is to council and assist patients navigating what can be a confusing billing process. (Fast Paced)
Key Areas of Responsibility :
- Provide an exceptional patient experience through superior customer service, problem solving, one-call account resolution, and respectful compassionate and caring patient interactions
- Maintain knowledge of state and federal guidelines, regulations, and departmental policies, practices and procedures
- Process patient complaints, seek resolution, and implement solutions
- Inbound and outbound calls
- Other tasks and duties commensurate with the position
Qualifications :
- Proven ability to make and receive 100+phone calls a day with patients to drive revenue
- Proven ability of how health insurance companies work
- Detail oriented with strong written and oral communications skills
- Solution and outcome focused
- Healthcare and billing knowledge (HIPAA)
Benefits :
- Full-time position with hourly pay
- 401k with 5% company match
- Flexible PTO
- Eligible to participate in medical, dental, and vision benefits programs
- Impact culture as a significant contributor to our growing team
Job Type : Full-time
Salary : $18.00 - $19.00 per hour
Benefits :Schedule :
Monday to Friday
Work setting :
Hybrid remote
Ability to commute / relocate :
Nashville, TN 37211 : Reliably commute or planning to relocate before starting work (Required)
Experience :
Customer service : 1 year (Required)
Work Location : Hybrid remote in Nashville, TN 37211
Requirements :
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