Overview
The Carrier Support Specialist is responsible for maintaining data integrity between our internal systems and health insurance carrier systems, making backend technical site updates, and partnering with the other departments to ensure client information is correct.
This includes application reconfiguration of employee benefit plans, rates, and business rules as well as the review of carrier specifications.
Responsibilities Manages Carrier Support email box (reviews / distributes / coordinates all Carrier Support communications) to ensure timely resolution of all outstanding requirements.
Reviews, researches and resolves carrier discrepancy reports and issues to maintain integrity of BeneTrac database and accuracy of client files.
Maintains Carrier contact information including websites / password sheets for efficient processing of discrepancies and other requirements.
Acts as main contact for new carriers to create processes for discrepancy reporting. Trains new Benefit Specialists on how to review and respond to carrier discrepancy reports for cross-training purposes.
Consistently strives to improve efficiency of carrier reports and Carrier Support communications for the overall benefit of the Operations department.
Qualifications Bachelor's Degree - Preferred Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ $ Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range.
Service Representative - Insurance Carrier Support Specialist
The Carrier Support Specialist is responsible for maintaining data integrity between our internal systems and health insurance carrier systems, making backend technical site updates, and partnering with the other departments to ensure client information is correct. Responsibilities Manages Carrier S...
Customer Service Specialist
As a Customer Service Specialist, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. Responsibilities include issuing insurance cert...
Customer Service Representative, Rochester, NY
Amica Life Insurancepany, a wholly owned subsidiary, provides life insurance and retirement solutions. Conduct professional telephone conversations to service existing accounts in a high call. Previous customer service and sales experience. Must pass state insurance license exam and meet continuing ...
Personal Risk Specialist
The Personal Risk Specialist is an outside sales position focused on serving the unique insurance needs of affluent/high net worth clients. The Personal Risk Specialist will be required to meet with external centers of influence to prospect, engage and ultimately serve as a value-added service that ...
Service Specialist - Insurance Services, P&C
Responsibilities Delivers quality service to Paychex clients via phone, email, chat, and other avenues Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Develops and maintains an intermediate working knowledge of one or more Paychex products,...
Service Sales Support Representative
Position Description Service Sales Support Representatives primary responsibilities are to provide the IM Service Sales Operations team with the needed support which will enable them to meet the business objectives. Kodak Alaris seeks Service Sales Support Representative to join the Roc...
Claims Support Specialist II
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for...
Service Representative - Insurance Services, P&C
Responsibilities Delivers quality service to Paychex clients via phone, email, chat, and other avenues Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanc...
Remote Customer Service Support Specialist
We are hiring for skilled Customer Service Support Specialist. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and ...
Service Representative - Insurance Services, H&B
Under a significant level of guidance and direction, provides customer service for one or more products. Delivers quality service to clients via phone, email, chat, and other avenues. Follows up on outstanding items to issue completion in compliance with established Service Level Agreements. Provide...