Field Service Technician
Job Description
Job Description
The Service Technician performs the assembly, installation, and commission of equipment. Troubleshoots and repairs mechanical problems and / or the built-in hardware & software control programming.
Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.
Essential Functions
- Installation and start-up of new & second-hand machines, including complete lines.
- Onsite repairs for machine breakdowns.
- Testing repaired items to ensure compliance with technical specifications.
- Packaging format tooling installation, set-up & testing. Performing trials with products and packaging formats at customers’ sites.
- PLC program modification.
- Provide basic training for customer operators and maintenance technicians.
- Provide technical advice to the customer (best maintenance practice, spare parts recommendations, availability of upgrades and retrofits).
- Preventive Maintenance contracts : Visit worksites on a regular basis to do preventive maintenance on instruments, controls, motors, drives, circuit boards, PLC’s, and other equipment according to the manufacturers' recommended schedules.
- Inspect and upgrade used machines.
- Responsible for informing the design department of parts that were reworked as a result of an installation to ensure the customer receives the correct updates.
- Providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action.
- Ensure detailed daily reporting.
- Support electrical engineering (update drawings, debug programs, etc.).
- Perform other duties as assigned.
Required Knowledge, Skills, and Abilities
- Good awareness of Health & Safety issues.
- Must be able to modify the control logics and add rungs / sub-routines in the field as required by customer.
- Must be able to apply principles and theories of automation, electrical circuitry, engineering, and mathematics.
- Must have a strong mechanical aptitude.
- Must be able to read and understand pneumatic and hydraulic drawings.
- Must have strong knowledge of automation with PLC’s (Allen Bradley, Siemens) and PC’s (Softlogic e.g. Isagraf).
- Excellent verbal and written communication skills.
- Knowledge of the Spanish or French language is a big advantage.
- Must be able to travel at least 80% of the time
- Willing and able to work weekends and overtime.
Education and Experience
- Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
- 5 years’ experience troubleshooting packaging machines, preferably filling and capping machines.
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