Business Support Analyst Amazon

EXECUTIVE SUMMARY OF RESPONSIBILITIES

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The Business Support Analyst Amazon provides support related to various basic to complex products in Operations. Assists in areas such as validating customer documentation and assisting clients with providing appropriate qualifying documentation.

May serve as a point of contact for audit and compliance personnel. Researches and responds to questions from front office personnel and customers.

Some travel may be required.

ABOUT LENDISTRY

Lendistry is the country’s largest minority-led and technology-enabled small business and commercial real estate lender with Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certification.

We are a national employer whose mission is to provide economic opportunities and progressive growth for small business owners and their underserved communities as a source of financing and financial education.

GENERAL RESPONSIBILITIES

• Manage and own individual application pipeline and achieve monthly production goals.
• Take inbound calls from customers to address or direct their issues or concerns. Additionally, make outbound calls to customers to drive loan and metric goals.
• Under direct supervision, implements changing processes and guidelines to daily production.
• Provides basic research and helps resolve questions or issues raised by customers, business partners, and other team members including but not limited to discrepancies, system issues, policy interpretations, and audit remediation.
• Under direct supervision, may liaise with audit, risk, and compliance personnel.
• Supports various systems projects for the business unit including system implementations, upgrades, and enhancements.
• Additional duties and responsibilities as assigned.

PROFICIENCIES

• Passion to improve the client and colleague experience. Strong business judgment.
• Strong analytical and problem-solving skills (identify issues, analyze root causes, structure problem assessments, develop options and recommendations).

Ability to handle multiple competing matters with poise.

• Strong communication and negotiation skills and the ability to interact equally effectively with colleagues across all Lines of Business and functional groups.
• Proven track record in achieving results; ability to coordinate and prioritize concurrent activities within a deadline-driven climate.
• Ability to work independently and in collaborative teams.
• Service-dedicated and solutions-oriented mindset.
• Strong verbal and written communication skills, including the ability to develop easy-to-understand user documentation and platform reports, and to explain solution steps for complex issues.

Outstanding listening skills, and ability to patiently, constructively interact with diverse stakeholders who may be experiencing challenges with the platform.

Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Ability to successfully understand and implement policies, procedures, and technology.

EDUCATION AND EXPERIENCE

Minimum 2 years of experience in a technical support and / or customer service role required.

PHYSICAL REQUIREMENTS

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus.

It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending / stooping, twisting, pulling / pushing, and reaching above the shoulder.

Employees in this position must be physically able to efficiently perform the essential functions of the position.

SALARY

$18.00 - $22.00 / Hourly, depending on location and experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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