Restaurant Server

Description

ESSENTIAL DUTIES / RESPONSIBILITIES

AM shift is subject to special events, private breakfast meetings, luncheons and private dinners.

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs / requests.

Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.

Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.

Presents a clean and professional appearance at all times.

Maintains a friendly, cheerful and courteous demeanor at all times.

Performs other duties as assigned, requested or deemed necessary by management.

Performs room service duties by taking orders, expediting room service trays, and transporting order to the guest's room.

Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

Qualifications

Knowledge

Must have experience in customer service principles, the food server function and restaurant and kitchen operations.

Must have wine knowledge / proper wine service is a must, cocktail knowledge and cocktail building experience.

Skills

Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Abilities

Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Experience

Must have experience in upscale dining. (This is a veteran service position, notan introductory server position.)

Environment

Physically strenuous prolonged standing, walking, lifting and carrying throughout entire shift.