Job Description :
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter.
Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
WHAT YOU’LL NEED TO SUCCEED :
Required Experience : 3+ years of related experience
Required Technical Skills : Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Required : IAT Level 1 certificate is required within 6 months of start date
Security Clearance Level : TS / SCI w / Poly
Required Skills and Abilities : Maintains current knowledge of relevant technology as assigned
Location : On-Site in Annapolis Junction, MD
US Citizenship Required
Shift : Sun-Thurs 2pm-10pm or Sun-Wed 2pm-12am (Training will be M-F 6am-2pm)
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
GREENWAY
ITPolyMD
GDPoly
The likely hourly rate for this position is between $28.69 - $38.81. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
T elecommuting Options :
Onsite
Work Location :
USA MD Annapolis Junction
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