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Senior Director Customer Experience

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Senior Director, Customer Experience.Key ResponsibilitiesLead the aggregation and analysis of customer and partner insights to drive actionable improvementsDevelop and execute strategic initiatives to enhance customer and partner experiences across the organizationDrive change management strategies to support complex programs impacting customer satisfactionRequired QualificationsBachelor's Degree in a relevant field and 10+ years of experience in consulting, project management, or customer engagement8+ years of experience in sales or consulting within the enterprise segmentMaster's Degree in a relevant field and 12+ years of experience is preferred5+ years of Program, Project, or Product Management experience10+ years of experience working directly with large customers

16 hours ago
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