Senior Manager of Customer Success

We Are Bed Bath & Beyond

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

At Bed Bath & Beyond, we believe that everyone should Be You! . Bed Bath & Beyond is a community that upholds a culture of understanding, acceptance, and respect.

We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced.

Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

The Senior Manager of Customer Success will work to resolve partner-related issues while helping to grow their business. Work closely with the various departments across the organization to ensure issues are resolved fairly and quickly.

The Senior Manager of Customer Success will help implement decisions and provide honest communication and feedback to his / her team and management.

The Senior Manager of Customer Success will exemplify our core values and provide adaptive solutions and support where necessary.

Job Responsibilities

• Develop and manage client portfolios.
• Champion existing and new technologies with focus on improved operational efficiency and compliance.
• Provide executive-level summaries about favorable and unfavorable scores.
• Sustain business growth and profitability by maximizing value.
• Lead and direct a team of Partner Care Supervisors and Associates to ensure our Partner network is delivered with world-class levels of support.
• Contribute to the development of tools that improve the Partner and Customer experience, while maintaining the goal of operational excellence.
• Drive ongoing process improvement to deliver increasing operational efficiency and compliance in all partner processes.
• Collaborate across departments to drive performance goals (departments include Merchandising, Marketing, Customer Service, Reporting / Analytics / Business Intelligence).
• Anticipate, monitor, and respond to changing operational KPIs.
• Facilitate regular communication to ensure key performance indicators are achieved and maintained both internally and externally.
• Management and performance monitoring of all partners.
• Manage documentation, implementation and maintenance of partner account management processes, standards, and metrics tracking.
• Accountable for activities associated with effectively building and maintaining external partner relationships.
• Regularly collaborates with partners on potential program improvements.
• Perform other duties as required.

Job Requirements

• High School Diploma required; Bachelor’s Degree preferred.
• 1-2 Years of account management experience.
• Negotiation skills.
• Ability to develop and maintain strong relationships with vendors.
• Computer proficiency, including Microsoft Office.
• Works efficiently with very little supervision. Ability to multitask.
• Works tenaciously in medium to high stress environments.
• Honest and reliable.
• Experience hiring and leading diverse teams.
• Must live in or be willing to relocate to Utah.

Who We Are

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More
• Benefits vary based on position, tenure, location, and employee election.

Physical Requirements

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally.

Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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