Director, OC Tours and High Touch Activity, Event Experience - Hybrid

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.

City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.

Our dedicated and compassionate employees are driven by a common mission : To deliver the cures of tomorrow to the people who need them today.

City of Hope’s mission is to turn hope into reality. Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health.

Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success.

Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his / her role in building a successful future of delivering new cures, treatments, and education.

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs.

Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

In collaboration with the leader, the Manager, Events is responsible for driving strategy and leading the execution team for a defined set of City of Hope audience facing events, targeting the City of Hope donors, prospects and philanthropy industries and delivered as physical, virtual or hybrid experiences.

The Manager will advise and strategize in developing event strategies, which drives a communication continuum of connected experiences that meet business goals.

This person will identify, strategize and shape the future of on campus and high touch events to meet a high-level donor experience.

The Manager will be versed in multi-media platforms, creative experiential concepts, project coordination and technical event production.

These events take place on the Duarte Campus, the OC Campus, in the surrounding Los Angeles area and nationally across geographical regions and across the City of Hope network.

The manager works directly with philanthropy, multiple key stakeholders, supporters and leadership to define and execute the overall interactive audience experience.

This role will also work closely with Marketing and Communications, external vendors, multi-media teams, Visitor Services, the Speaker Bureau Program, faculty, executives, board members, donors, other institutions to ensure each event raises City of Hope’s brand, messaging, and program content to ensure audience engagement.

As a successful candidate, you will :

Lead, design and drive event strategy targeting all City of Hope audiences including leadership, donors, supporters, government officials, and others.

Identify and facilitate discussion and decisions about issues affecting events and ensures City of Hope’s priorities are reflected in the planning to ensure one overall experience.

• Lead, design, drive, and execute events including the design and production of each activity meeting the objectives of the audience in a virtual, live or hybrid mode.
• Lead discussions and decision-making about strategies, opportunities, potential conflicts and other issues related to the audience experience at events.
• Manage a team.
• Lead the team with a focus on accountability, best practices and collaboration. The incumbent will demonstrate an ability to motivate staff toward adherence to key performance indicators and to maintain a productive culture.
• Oversee management of staff and act as mentor for all content and professional development areas.
• Serve as a resource in developing strategies.
• Conduct ongoing conversations regarding performance in relation to metrics / key performance indicators and articulating opportunities for employees’ growth and professional development in a thoughtful manner.
• Demonstrate an ability to solve problems, overcome hurdles, and navigate sensitive issues with discretion, tact and strong communication skills.
• Provide leadership throughout employees’ tenure, from interviewing and making thoughtful hiring decisions, and provide foundational onboarding to new employees, to ensure high employee retention and engagement.
• Responsible for oversight and ensuring a positive working relationship between other City of Hope Departments and employees.
• Responsible for meeting established performance goals for team.
• Strategic counsel in the development of briefings, talking points, ensuring leadership and all event participants are appropriately briefed with the information and guidance needed to engage stakeholders to achieve the desired outcome.
• Design and develop, in partnership with our colleagues, the event messaging platforms that includes tenets of strategic vision, core messages and a case for support that reflect one City of Hope .
• Define and align event goals with leadership objectives and ensure they are achieved.

Qualifications

Your qualifications should include :

• Bachelor’s Degree
• 5 years in event planning
• 1 year of experience in a leadership capacity

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.