Service Desk Technician

Systems Administrator

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.

At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter.

Our work depends on Systems Administrator joining our team to support our client in the Tampa, FL area.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT :

Acts as the routine contact point, receiving and handling requests for support. Receives and handles requests for service, following agreed procedures.

Promptly allocates calls as appropriate and be able to manage one or more customer service or service desk functions

Logs incidents and service requests, and maintains relevant records.

Identifies and classifies incident types and service interruptions and records incidents cataloging them by symptom and resolution

Acts under guidance to record and track reliability data for your services

Systematically interprets user problems and identifies solutions and possible side effects.

Uses experience to address user problems and interrogates database for potential solutions.

Escalates complex or unresolved incidents and records and tracks issues from the outset to the conclusion.

Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.

Maintains records, informs users about the process and advises relevant persons of actions taken.

Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.

Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

Contributes to the creation of support documentation and assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.

WHAT YOU’LL NEED TO SUCCEED :

Education : BA / BS in Information Technology related field or the equivalent combination of education, technical training, or work / military experience.

Required Experience : 1+ years of related experience Systems Administration on Service Desk

Certification Requirements : DoD .01 certification required : CompTIA Security+ CE, or higher

Security Clearance Level : Must have fully adjudicated Top Secret-SCI security clearance; CI / Polygraph may be required after hire

Location : On Customer Site

US Citizenship Required due to clearance requirement.

GDIT IS YOUR PLACE : K with company match

K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from to solve real world problems

Rest and recharge with paid vacation and holidays

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