A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback.
They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales.
They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws.
Guest First Culture
Embracing a guest
first culture is not a strategy; it is the way we should execute our business.
Start by taking personal responsibility to provide the best guest service in
the industry. Together, we can accomplish this by delivering what our guests
want : quality products; fast, friendly service; and a clean restaurant. Quality
products are prepared using the proper systems and recipes the way the guest
ordered it. Friendly service starts with you - a warm greeting, a smile, and a
thank you go a long way. A clean restaurant provides the guest with the
atmosphere they want. Let's make their day ... every guest, every day.
RESPONSIBILITIES INCLUDE (but not limited to)
Recruit, hire, train and develop their employees
- Communicate job expectations to their employees
- Plan, monitor, appraise and review their employees’ job performance
- Provide coaching and feedback; disciplines when appropriate
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines;
comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality and guest service standards
- Complete audits and implement plans to drive system improvements
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Set sales goals and track results
REQUIREMENTS
- Must be able to lift a minimum of 30 lbs
- Must be able to stand for 6+ hours at a time
- Must be authorized to work in the U.S.
- Fluent in English
COMPETENCIES
Guest Focus
Understands and exceeds guest expectations, needs and
requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve the guest experience; asks questions,
commits to follow-through
Resolves guest concerns in a timely fashion
Touches tables in the restaurants, speaks to guests and asks for
feedback on how they can improve their restaurant operations
Passion for Results
Sets and maintains high standards for self and others, acts as a
role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how
his / her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver
results
Seeks ideas and best practices from other individuals, teams,
and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems;
includes others when necessary
Identifies root cause of a problem and implements a solution to
prevent from recurring
Empowers others to make decisions and resolve issues
Identifies obstacles and eliminates road blocks
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others
with respect, keeps commitments
Remains positive in high tension situations
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency
with policies and procedures
Escalates issues as appropriate
Developing Direct Reports and Others
Works collaboratively with employees to create individual
development plans to strengthen employee’s knowledge and skills
Regularly discusses progress towards goals, reviews performance
and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing
others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development
opportunities
Business and Financial Acumen
Understands guest and competition; translates and applies own
expertise to address business opportunities
Approaches situations with an innovative mind and looks beyond
the obvious to deliver solutions and implement change
Has a working knowledge of profit and loss and other key
financial measurements in order to identify business trends, make adjustments
accordingly and set goals and teaches others
Understands, analyzes and communicates the key
performance / profit levers and manages to these measures
WHAT WE OFFER
- We are a family owned and operated business.
- With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills
- Competitive salary
- Health insurance
- 401k per company policy
- Two weeks of vacation
- Life / disability insurance
- Outings, recognition contests
- Employee discounts and discounted pet insurance
- Complimentary and discounted meals
- Monthly Bonus Plan
With 200+ locations in 6 states, Cafua
Management Company is one of the largest private Dunkin Donuts franchise
in the US with a People First culture. You are applying to work with a
franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or
any of their affiliates. If hired, Cafua Management Company will be your
only employer
Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination.
We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at [email protected].