FRONT OFFICE FLOAT/PFC

Overview :

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced front office specialist to cover all front office duties to include scheduling, receptionist, and patient financial counseling in Boulder.

Salary Range : $19.00-$24.00

• Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements : Health, dental, and vision plans;
• wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance;

long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance.

Responsibilities : Scheduling :

Scheduling :

• Schedules all follow-up appointments in the practice management system following the provider order and / or office protocol in a high-volume clinic setting.
• Cancels / reschedules appointments according to patient or physician scheduling changes; notifies appropriate clinic personnel.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic / practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments / testing and hospital admissions upon request. May obtain necessary authorization and pre-certification as required.
• May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls;
• Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtain all appropriate forms as required.
• Obtain demographic and insurance information. Obtain copy of patients insurance cards and current driver's license for file.

Update demographic and insurance information as needed in the system.

Collect co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.

PFC :

• Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Perform insurance verification process on all third party payers.
• Obtain initial and subsequent pre-authorization for services and surgeries. -Re-verify benefits and obtains authorization and / or referral after treatment plan has been discussed, prior to initiation of treatment.

Ensure appropriate signatures are obtained on all necessary forms.

• Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
• Document financial counseling process and forward to Billing Office.
• Schedules new patients and return appointments in computer system in accordance with physician and / or office guidelines.

Cancels / reschedules appointments per physician schedule changes; notifies appropriate clinic personnel. -Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.

• Schedules outpatient appointments / testing and hospital admissions upon request. Obtains necessary pre-certification as required.
• Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments. Arranges for patients to have financial counseling as needed.

Qualifications :

High School diploma or equivalent required. Position requires at least 3 years medical office work experience with insurance procedures.

Must have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time;

also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20 / 20 and hearing must be in the normal range for telephone contacts.

It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment.

Involves frequent interaction with staff, patients and the public.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.