A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists.
Key ResponsibilitiesOversee daily operations of the contact center, managing inbound and outbound communicationLead a Customer Care team to ensure exceptional service and meet performance goalsResolve complex customer issues and implement changes to enhance service proceduresRequired Qualifications and EducationBachelor's degree or equivalent experience5 years of progressive customer service experience, preferably in a contact centerPrior experience managing direct reports in a multi-channel remote contact center environmentMust be a U.
S. citizen due to contractual requirementsExperience using NICE CXone and military move experience preferred
Customer Experience Program Manager
A company is looking for a Customer Experience Senior Program Manager I to scale operations and adapt servicing models. ...
Customer Experience Manager
The ideal candidate would have 3 to 5 years of customer service or service operations management experience in the airport or travel industries, leadership experience of at least 1-2 years, strong communication and organizational skills, as well as proficiency in the use of surveys, data workbooks, ...
Senior Manager of Customer Experience
A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement. ...
Sr Director - Business Solution Owner / Contact Center Solutions, Customer Experience
Minimum Requirements - Bachelor's degree in Computer Science, Information Systems, Public Health or Administration, or equivalent practical experience - 12 years in product management, including creation of a product vision, roadmaps, Product Requirement Documents, and Market Requirement D...
Senior Customer Experience Manager
Manager of Customer Experience to enhance and automate customer support capabilities. ...
Senior Program Manager, Customer Service Contact Reduction, Self-Service and Automation, Customer Engagement Technologies
Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you!. The mission of the CET team within Customer Service is to create earth’s best custo...
Customer Experience Manager
The ideal candidate would have 3 to 5 years of customer service or service operations management experience in the airport or travel industries, leadership experience of at least 1-2 years, strong communication and organizational skills, as well as proficiency in the use of surveys, data workbooks, ...
Customer Experience Manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - SEA-SEATTLE/I...
Senior Technical Program Manager, AWS Marketing, Customer Experience Team
The AWS Marketing Customer Experience team is seeking a highly skilled Senior Technical Program Manager who will own the full program responsibilities for our business team’s large and complex cross-functional technology initiatives. We are dedicated to raising the bar of customer experience through...
Assistant Manager: Customer Experience
In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Essential Duties and Responsibilities of Customer Experience. Ensure all associates utilize company tools and technology to deliver an ...