Search jobs > Seattle, WA > Contact center manager

Contact Center Customer Experience Manager

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists.

Key ResponsibilitiesOversee daily operations of the contact center, managing inbound and outbound communicationLead a Customer Care team to ensure exceptional service and meet performance goalsResolve complex customer issues and implement changes to enhance service proceduresRequired Qualifications and EducationBachelor's degree or equivalent experience5 years of progressive customer service experience, preferably in a contact centerPrior experience managing direct reports in a multi-channel remote contact center environmentMust be a U.

S. citizen due to contractual requirementsExperience using NICE CXone and military move experience preferred

17 days ago
Related jobs
Promoted
VirtualVocations
Seattle, Washington

A company is looking for a Customer Experience Senior Program Manager I to scale operations and adapt servicing models. ...

Promoted
VIP Hospitality, LLC
SeaTac, Washington

The ideal candidate would have 3 to 5 years of customer service or service operations management experience in the airport or travel industries, leadership experience of at least 1-2 years, strong communication and organizational skills, as well as proficiency in the use of surveys, data workbooks, ...

Promoted
VirtualVocations
Seattle, Washington

A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement. ...

Maximus
Seattle, Washington

Minimum Requirements - Bachelor's degree in Computer Science, Information Systems, Public Health or Administration, or equivalent practical experience - 12 years in product management, including creation of a product vision, roadmaps, Product Requirement Documents, and Market Requirement D...

Promoted
VirtualVocations
Seattle, Washington

Manager of Customer Experience to enhance and automate customer support capabilities. ...

Amazon.com Services LLC
Seattle, Washington

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you!. The mission of the CET team within Customer Service is to create earth’s best custo...

VIP Hospitality, LLC
SeaTac, Washington

The ideal candidate would have 3 to 5 years of customer service or service operations management experience in the airport or travel industries, leadership experience of at least 1-2 years, strong communication and organizational skills, as well as proficiency in the use of surveys, data workbooks, ...

Michaels
Seattle, Washington

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - SEA-SEATTLE/I...

Amazon Web Services, Inc.
Seattle, Washington

The AWS Marketing Customer Experience team is seeking a highly skilled Senior Technical Program Manager who will own the full program responsibilities for our business team’s large and complex cross-functional technology initiatives. We are dedicated to raising the bar of customer experience through...

World Market
Bellevue, Washington

In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Essential Duties and Responsibilities of Customer Experience. Ensure all associates utilize company tools and technology to deliver an ...