Account Coordinator - Customer Care

Job Description

Job Description

The Company

Founded in 1889, Selig Group is a global leader in the design and manufacture of closure liners and flexible packaging for food, beverage, pharmaceutical, health care, personal care, household, and industrial applications.

Selig is known for its technical innovation, quality products and exceptional customer service. Selig’s global footprint includes operations in the United States, Canada, China, France, Switzerland, and the United Kingdom and is supported by a global sales network.

Selig is owned by interests of the Crown family and is supported by CC Industries, the Chicago-based, consulting and management company for the Crown family’s portfolio of operating companies.

Selig is well-positioned for continued growth and profitability this year and beyond.

About the Position

The Account Coordinator ensures an exceptional customer experience by promptly and effectively handling inquiries, resolving issues, and overseeing the entire order process from sampling and quoting to order entry and shipping.

This role involves close collaboration with all internal departments to ensure a seamless customer experience.

Key Responsibilities

• Overall Customer Satisfaction Coordinate the fulfillment of all needs of assigned customers by fielding incoming emails and calls, providing general information, product specifications and problem-solving assistance to customers.
• Sales & Engineering Assistance Work on an assigned team with sales and engineering to secure new and additional business.

This includes calculating pricing for standard product, drafting complex quotations developed by sales, and coordinating sample configuration and shipment in conjunction with engineering.

• Order Monitoring & Fulfillment Facilitate the timely production and delivery of customer orders through order entry, acknowledgement, change orders and shipping coordination.
• Liaison between customers and internal members of the quality, accounting, shipping, engineering, and manufacturing teams to resolve concerns efficiently using clear and concise communication and people skills.

Essential Skills and Characteristics

• A bachelor’s degree in business or related field is preferred, or a minimum of three years of related account management and / or customer service experience.
• Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively.
• Must be able to handle multiple tasks simultaneously with the ability to prioritize and organize effectively in a fast-paced work environment.
• Must possess exceptional attention to detail.
• Demonstrated excellent verbal and written communication skills.
• Candidate should have proficient working knowledge of applicable software applications such as Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

Previous experience using an ERP, such as SAP, is extremely helpful.

Location and Relationships

• Position onsite in Grand Rapids, MI
• Reporting to the Director of Customer Care and Product Supply
• No direct reports

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