Job Description
Job Summary :
The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow's ecosystem of products.
As the Lead Digital Product Manager, in the Digital Experience team, you will guide and lead the information architecture, navigation, and search digital experiences from creation through execution.
As an individual contributor (IC) you will focus on leading a cross-functional team in a new website information architecture that drives awareness, acquisition, and retention.
You will be joining a world class team, in building a best-in-class digital experience that drives acquisition, engagement, conversion & retention.
This opportunity allows product managers to build subject matter expertise in a data driven, innovative, digital first, start-up style environment.
url removed) Product Managers have high leadership visibility. This is a rare opportunity to make a foundational impact on ServiceNow's go-to-market strategy and deliver a mobile first experience on (url removed) and its top domains.
You Have :
A passion for building great user experiences across web & mobile devices
Led cross-functional teams in the successful delivery of new website information architecture ensuring alignment with business strategy and stakeholder needs.
Developed and executed product strategies and roadmaps for key digital initiatives, including the continued Navigation as a Service, Global Navigation, AI Search, and optimizations as well as leading the strategy for site information architecture.
Continuously managed large-scale, enterprise-wide programs and projects from concept to implementation.
Maintained and enhanced reporting mechanisms (dashboards, trackers) to provide transparent progress tracking, risk management, and executive communication.
Roll these out and train other PMs on their effective usage, including playbooks to improve our department operating models
Engaged in regular stakeholder communication to ensure continuous alignment across all involved teams, including engineering, marketing, and sales.
Role modeled best practices of product management to help other product managers grow and learn.
Influenced inside and outside of their business unit, including key stakeholders, partners, to deliver product / customer outcomes in their product and adjacent products.
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