Program Manager

We are looking for a Program Manager who will play a key role in the delivery of key product initiatives and driving operational efficiency for the Public Library Product department.

You will be responsible for supporting cross-department initiatives across Product Management and along with supporting initiatives cross functionally across the business.

If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You experience, education, skills, and accomplishments

• Bachelor’s degree in business, technology or related field; OR equivalent work experience
• 5 years of proven program management experience in the information technology industry

It would be great if you also had...

• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Advanced Microsoft Excel skills
• Solid organizational skills including strong attention to detail and ability to manage multiple tasks and priorities and meet deadlines
• Demonstrated expertise in producing high quality presentations

What will you be doing in this role?

• Identifies and coordinates the interdependencies among programs, products and other critical initiatives for the Public Library Product team.
• Manages and collaborates on key initiatives with stakeholders and product leadership across business functions (product, engineering, design, marketing business operations, support and services) to drive accountability and ensuring all program objectives are met.
• Refines and optimizes processes, providing insights and suggestions to improve overall efficiency and execution of the department.
• Ensures that each team has what they need, collaboration takes place, and makes the communication process easier.
• Communicates successfully within the project team and with PLT (Product Leadership Team).
• Develops and presents on a regular cadence executive dashboards regarindg projects, issues and risks of assigned projects.
• Builds trust with and successfully manages relationships with all stakeholders direct stakeholders
• Outlines success criteria / metrics and manages projects to successful conclusion. Measures and reports on project progress using appropriate tools and techniques.
• Coordinates internal resources and as needed, third parties to ensure flawless execution of projects.
• Performs risk assessment and management to minimize project challenges.
• Reports and escalates to management as needed.
• Creates and maintains comprehensive project documentation.

About the Team

The team works on Vega for libraries. The technology stack is SaaS, and primarily AWS. Internally the team works with Executives and Senior leadership throughout the company.

You also get the opportunity to work with Engineering, Marketing, Sales, Operations and Support Services. Integration teams are also a key stakeholder.

Externally the team works with leaders of public libraires. They could be Directors, or owners of various projects. The size of the projects range.

You work with a portfolio of solutions that are recently developed. The team just launched one product. Another product is being launched in the fall, and two additional products will be released next year.

Majority of the time you will work Product Management (work to define the problems), and Engineering (figures out how to solve the problems).

The team is responsible for revenue and margins. The team juggles a lot of priorities. And have a lot thrown at them in all different directions.

Hours of Work

• Full time, permanent
• Although duties are typically performed during normal business hours, occasional off-hours may be required
• This is a hybrid position (2-3 days a week in the office)
• Up to 10% travel is required

Clarivate is an Equal Opportunity Employer Vets / Minorities / Women / Disabled