Service Coordinator

Overview

Imperial Dade, a leading North American distributor, has a role available in Denver! We are looking for a Service Coordinator to join our team.

Join a strong and continuously evolving Operations group, helping to continue to grow our business. If you’re eager for your next challenge, Imperial Dade is a great place to take that next step.

The Service Coordinator should be organized, pay close attention to detail, and know their way around basic computer programs, such as Microsoft Suites.

The schedule for this position is Monday through Friday from 8 : 00 am until 4 : 30 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America.

As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.

Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.*

Responsibilities

You will :

• Create service orders and review order details to clarify ambiguity of order requests
• Schedule Technicians and update calendars with appointments
• Answer phones in a polite, professional, and courteous manner
• Communicate and coordinate with various parities (Technicians, Sales Reps, Customers) through both phone and email
• Build repair quotes for customers based on parts, labor and trip charge fees
• Order parts necessary to repair equipment
• Keep track of open work orders
• Perform quality control and notify appropriate party if information is missing
• Address potential problems in processing
• Prepare and submit equipment warranties
• Process service orders and facilitate equipment pick-up and delivery with customers
• Other duties as assigned

Qualifications

You have :

• 18+ years of age
• High School Diploma or General Education Development (GED) or equivalent
• 1-year of experience with MS Suites
• 1-year of ERP experience
• Computer Savvy
• Strong verbal and written communication skills
• Attention to detail
• Strong organizational skills

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.