Associate Manager

Overview : About PHOENIX

About PHOENIX

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.

We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and .

Store Name : Ontario Mills

Ontario Mills

Responsibilities :

Express is seeking an Associate Manager to join our team.

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.

Key Responsibilities

Attract, hire, develop, inspire, and retain top talent

Support an environment, which encourages an exceptionally high level of the store morale.

Focus all store associates on creating an environment built on team work and inspiring a one team mentality.

Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.

Identify high performing store associates and assist in their growth.

Develop and maximize the success of store associates to achieve sales potential and customer experience.

Attract and hire store associates, up to and including Sales Leaders.

Analyze the business and execute / communicate clear action plans that optimize results.

Manage all aspects of daily store operations.

Ensure all store associates have clarity on goals and action plans.

Provide feedback to help support the creation of clear action plans that optimize results.

Manage and delegate workload and ensure execution of plans and strategies across the store.

Maintain adherence to Company Policies and ensures the safety of store associates and Customers.

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.

Optimize sales / operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.

With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.

Support and develop a store environment focused on consistently delivering a great in-store customer experience.

Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.

Lead consistent focus on delivering a great customer experience

Create a culture of proactive customer engagement to exceed our customer’s expectations.

Drive loyalty and credit card acquisition through an engaged store team.

Create positive in-store experience through visual standards

Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education : High School or Equivalent

Years of Experience : 3-5 of relevant job experience

Proficient in use of technology (iPad, registers)

Meets defined availability criteria, including nights, weekends and non-business hours

Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred

Proven ability to drive sales results

Strong supervisory, communication and customer service skills

Minimum of two years relevant experience

Prior sales management experience

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including :

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range : $58,000 - $87,000

$58,000 - $87,000

Closing :

If you would like to know more about the California Consumer Privacy Act click .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.

PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call (phone number removed) and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.