Hotel General Manager

We are seeking a passionate and experienced Hotel General Manager to lead our team in providing exceptional guest experiences at a boutique hotel in Downtown Nashville.

Join a dynamic company where your leadership skills will shine, overseeing all aspects of hotel operations to ensure top-notch service.

As part of our team, you'll have the opportunity to shape the guest experience, drive revenue growth, and foster a positive work environment for our dedicated staff.

If you're a proactive, results-driven leader with a passion for delivering outstanding service, we invite you to be part of our team in Nashville, TN.

Must have lifestyle experience with a heavy F&B background

Compensation : $100,000 DOE

$100,000 DOE

Responsibilities :

• Establish strong relationships, internal and external
• Supervise and develop the performance of all hotel operating departments
• Create, implement and ensure full compliance with operating controls, SOP’s, policies, procedures, and service standards
• Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution
• Promote hotel in industry or trade organizations
• Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment
• Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments
• Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees
• Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions
• Regular review of Front Office results in order to maximize room revenue.
• Identify problem areas and initiate solutions
• Monitor sales levels in order to take steps to reverse negative sales trends
• Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded
• Develop and implement cost savings initiatives and strategies
• Profit and Loss analysis and management
• Prepare and present in partnership with VP of Operations monthly ownership recap
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed
• Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs
• Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary
• Monthly forecasting of operating staff and cost expenditures
• Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business
• Review and approve all expenses in "other expense" categories in all departments
• Regularly review all major expenses to assure that monies are wisely expended

Qualifications :

• Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)
• Experience in Lifestyle Brand
• Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management
• Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint
• Knowledge of Federal, State, and Local legislation related to hotel operations is a must
• Excellent and efficient time management skills and ability to prioritize workload
• Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary
• Ability to present facts and recommendations effectively in oral and written form
• Ability to communicate effectively with employees, management, clients, and vendors as necessary
• Able to work a flexible schedule in order to accommodate business levels
• Demonstrated Entrepreneurial Skill
• Savvy / Business Minded
• Must be eligible to work in the USA

About Company

Eastern Pine Hospitality is a hotel brand and management company that is committed to forward-thinking design, service, and guest experience.

We are dedicated to offering travelers a connection to their destination through immersive stays at our hotels.