Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our Woburn, MA location.
Summary : The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams.
In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr.
Responsibilities : Provides superior service to clients and referring veterinarians through inbound and outbound calls Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor Books client appointments with accuracy and efficiency Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries Processes emails, transfer medical records, and other administrative tasks Education, License, and Job Requirements : High School Diploma or equivalent Minimum 2 years of Customer Service or Veterinarian Client Care experience.
Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
Flexibility to work a rotating shift (Preferably Evenings) within a 24 / 7-365 a year service center Skills and Experience : A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations A solid track record of exceeding productivity and quality goals Strong communication skills, both written and oral Good judgment and problem-solving skills We are currently only accepting applicants from the following states : CA, CO, CT, FL, HI, ID, IL, IN, LA, MA, MI, NC, NH, NY, OH, PA, TN, TX, UT, VA, VT, WA, WI, WY.
Thank you for reading our job posting! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 Powered by JazzHR
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Client Liaison, Center for Specialized Healthcare Services
Client Liaison, Center for Specialized Healthcare Services -(3293991). Under the general supervision of the Administrative Director of the Center for Specialized Healthcare Services (CSS), the Client Liaison (Concierge Medicine) is a lead Mass General conduit to a full panel of patients receiving lo...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center Skills and Experience: A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) Excellent interpersonal skills and an...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Seasonal Package Delivery Driver
Who exactly are casual UPS Package Delivery Drivers?. Casual Package Delivery Drivers are expected to comply with UPS appearance guidelines and wear the company-provided uniform. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advanta...
Delivery Driver - Sign Up and Start Earning.
S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Customer Service Operations Specialist (Air Export)
As an Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments. Answer all customer inquiries in accordance with the Customer Service Policy standards. DHL Global Forwarding (DGF) is the world leader in air freight services a...