Role : Customer Support Consultant
Location : Westbrook, ME (3 days onsite)
Duration : 7+ Months
Description :
Ideally in the office at least Tuesday-Thursday 9am-5pm ET, for right candidate we can be flexible Monday and Friday No travel required for this role
TOP (3) REQUIRED SKILLSETS :
- Attention to detail.
- Computer Acumen cloud software, Microsoft 365 suite (excel, outlook, etc.)
- Professional Written and Verbal communication
NICE TO HAVE SKILLSETS :
- Excel Knowledge
- Process Improvement experience (Lean Six Sigma)
- Accounting / Finance / BookkeepingThe Veterinary Software Business Services & Subscription team is looking to add another member to our growing team to help meet business demands;
the role is a unique combination of accounting and customer service. This team is part of the Customer Success Virtual Operations division, a dynamic team that is focusing on improving the customer experience across all Veterinary Software billing functions.
Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction.
Responding to customer phone and other communications, addresses questions / issues / problems / concerns. Data management through data entry, data updates, in excel or other billing management systems.
PRIMARY DUTIES AND RESPONSIBILITIES :
Supports quality management system and other compliance requirements.
Monthly billing trigger to SAP for numerous Veterinary Software Products. Examples such as : Cornerstone Cloud & Subscription, Neo, ezyVet, PHNPro, and DB&R
Generate reports (excel) and audit against monthly promotions and adjustments to send a billing file to SAP for monthly billing of product.
Credit, Discount, or Adjustment Management for all VetSoft products (Sales to Support)
The role would receive request for pricing adjustments to a practice bill and would do the manual work to ensure said adjustment was made accurately and was approved via the correct process.
Customer Facing Billing Representative
The role would be responsible for communicating with our customers about billing inquires surrounding VSS portion of the monthly statement.
General Billing Needs are handled by a different team but due to the complexity of some VSS subscription bundles we will act as the Tier II of billing questions for customers.
Cancellation Processing
When an account chooses to leave a VSS product there are numerous elements to the cancellation that this role would perform to ensure the removal of access to the service as well as final billing accuracy.
Quarterly Billing Audit by product
To ensure accurate charge capture across portfolio this role would conduct billing audit. We would start monthly to establish a base line of revenue capture and migrate to quarterly once we had confidence in our accuracy levels.
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