Summary
Support execution and delivery of global total rewards projects and program delivery, as needed
Act as escalation point for HR Advisors for the resolution of total rewards inquiries or needs within guidelines
Support and participate in the annual upgrade or implementation of the integration and end-to-end testing of various human resources and total rewards system
Reviews system generated correspondence and communications, rewards vendor websites (including benefits enrolment tools), HRA training materials, Local Work Instructions and Knowledge Articles to ensure these are current, accurate and market relevant, recommending updates as needed
Assists with compliance and governance of all total rewards plans and programs including identifying risks, participating in audits and delivering corrective actions
Evaluate and process, within guidelines, system transactions including job requisitions, compensation changes, job changes and one-time payments requiring non-standard calculations
Perform job evaluations, market pricing and provide salary recommendations (new hires, promotions, market catch ups, etc.)
Conduct and participate in Annual Salary Surveys (Compensation Surveys local & regional) under guidance of COE
Interpret salary data and perform analyses to ensure client competitive positioning within the market. Support regularly scheduled competitive pay reviews for select groups of employees (e.
g. key / top talent, critical skills), proposing updates to salary ranges and hiring guidelines if applicable
Execute and administer annual compensation planning
Research, problem solve and respond on issues related to compensation programs, objectives and procedures raised by employees, HR and third party vendors
Provide reporting and analytics support to Total Rewards (Service Lines, Centers of Excellence) for annual activities e.
g. mandatory and annual Collective Agreement increases, off-cycle salary reviews, etc. as directed
Prepare reports to respond to external audit and government bodies as required
Administers global recognition program. Coordinate recognition payments with payroll
Benefits
Execute and administer activities related to benefit plan eligibility, enrollments, status changes, and terminations including some social security programs
Research, problem solve and respond on issues related to benefit programs, objectives and procedures raised by employees, HR and third party vendors (includes brokers, insurance providers, regulatory agencies, etc.)
Perform testing activities for benefits administration systems implementations, changes and ongoing enhancements
Develop global benefits administration systems change requirements within defined guidelines, prepare change request documentation and support implementation
Review and monitor data integration reports to identify and address inaccuracies and systems errors
Prepare and action monthly changes in provider portals as needed
Prepare, manage and close enrolment windows in partnership with system provider and COE
Liaise with system providers, local brokers and vendors as needed
Review, action, and reconcile system generated reports as needed
Understand, interpret, and effectively communicate benefit plan provisions, policies, programs, process and practice as the escalation point for Key Business Partners
Assist with the administration of wellness programs and vendors. Coordinate wellness communications as needed
Administer invoicing and payment processes for regional and some local vendors including validating payments, etc. within the defined vendor management framework
Must have requirements :
Bachelors degree from an accredited university / college
Some Experience in Benefits Administration for the Americas Region (Puerto Rico, Argentina, Chile, Colombia, Mexico, Peru)
Experience working within an HR Shared Services delivery model
Experience working in a rapid, fast-moving environment which is both complex and changing
General knowledge and understanding of HR policies, processes, regional Employment Laws and total rewards legislative requirements for the relevant region
Experience working in a multi-cultural / multi-country work environment
Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs
Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities
Ideal Candidates Would Also Have :
Experience working with global / region relevant current client HR and TR enabling systems : ServiceNow, Thomsons Online Benefits Admin / Darwin, Morneau Shepells Ariel Enrollment in a Compensation specialty certification to demonstrate theoretical understanding and application of Compensation practices
Ability to present complex information in a clear and convincing way to staff, callers, and functional business and technical groups
Demonstrated continuous improvement mindset
Other Qualifications :
Language Requirements : Proficiency in English and Spanish is required