Discrete Aftermarket Account Manager

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

Summary

At ECI, we specialize in providing cutting-edge software solutions tailored specifically for the manufacturing industry.

Our innovative technology empowers manufacturers to streamline operations, optimize production processes, and drive overall efficiency.

As we continue to expand our market presence, we are seeking a dynamic and results-driven individual to join our Account Management team.

The primary role for the Account Manager will be to identify cross-sell / upsell opportunities for additional software and services by staying in routine contact with the customer base via phone, online meeting, and email.

Secondarily, the Account Manager will build a relationship with their customer base to ensure satisfaction throughout the customer’s tenure and prevent churn.

Job Description

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.
• Develop and nurture relationships with existing customers within your customer base.
• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.
• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.
• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.
• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.
• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.
• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.

Qualifications and Requirements

• Proven track record of success in sales, preferably within the software or technology industry.
• Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.
• Knowledge of manufacturing software is helpful but not required.
• Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.
• Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Bachelor’s degree highly desirable.
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.

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