Location : Niles, IL, US, 60714
Niles, IL, US, 60714
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Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world.
Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.
Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible.
Rich’s® Infinite Possibilities. One Family.
Purpose Statement
The Quality Assurance & Food Safety Manager will manage all plant units and is responsible for monitoring and ensuring that plant products are safe, while meeting customer specifications and company quality and reliability standards.
In addition to developing and implementing short-term and mid-term business plans for department, the Quality Assurance & Food Safety Manager will assist in the development of the strategic plan for the plant.
Key Accountabilities and Outcomes
Manage and directs staff responsible for microbiological testing and other quality control testing of plant products
Oversee maintenance of the weight and defect control programs in accordance with plant and company standards
Develop, implement, and communicates short-term and mid-term (1 - 2 years) business plans for the operations, while ensuring associates understand the link to the plant’s, division’s, and the corporation’s business plans and understand their role in accomplishing these plans
Assist in establishing the longer-term strategic plans for the plant
Develop operating policies and procedures as necessary
Mentor and motivate associates, while providing training and development to optimize their performance and personal growth
Communicate performance standards to associates, recognize and reward individual and team accomplishments, and counsel performance problems.
Ensure all associates have the resources and capabilities to effectively accomplish their responsibilities.
May serve as a member of the plant’s Steering Team
Resolve hotline complaints about plant products, while maintaining necessary records regarding the problem’s resolution
Meet with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues
Ensure that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures
Recommend, as appropriate, the suspension of production or the release of product when quality standards are not achieved
Leads and / or participates in quality audits of the plant
Participate in regular meetings with plant management to discuss quality improvements
Develop, maintain, and report required operational information to management. Ensure all quality-related information required for regulatory reviews and reporting is maintained by the plant.
Ensure that all GMP and Safety standards are in compliance
Participate in weekly GMP, sanitation, and safety inspections throughout the production departments, while correcting or issuing work orders to correct any identified deficiencies
Follow up on work orders with the appropriate Associates to ensure expeditious performance of the requested work
Keep abreast of latest manufacturing technologies, systems, and quality control practices
Maintain a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process, including quality specifications and standards
Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives
Knowledge, Skills, and Experience
BA / BS degree in Business, Supply Chain Operations, Food Science, Engineering or related field
5 years of supervisory experience in a food-processing, pharmaceutical, or chemical manufacturing organization, preferably using computerized manufacturing equipment
Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
Demonstrated knowledge of refrigeration
Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
Demonstrated ability to analyze and resolve problems
Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
Demonstrated ability to formulate and understand complex mathematical equations including basic statistical analysis
Proficient using Excel or other spreadsheet software
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