Search jobs > Melbourne, FL > Part-time > Member service representative

Member Services Representative

Planet Fitness
Melbourne, FL, US
Part-time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.

Each franchisee is responsible for ensuring compliance with local, state and federal law.

30+ days ago
Related jobs
Promoted
Launch Credit Union
West Melbourne, Florida

The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Member Services Representative I (...

Planet Fitness
Satellite Beach, Florida

Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...

Planet Fitness
Satellite Beach, Florida

Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...

Promoted
Academy Sports + Outdoors
Melbourne, Florida

Our Store Team Members are an essential part of customer service in any Academy store. Sales Team Member Fishing and Hunting. Commerce Fulfillment Team Member. Associates or Bachelor's in Criminal Justice preferred (Asset Protection Team Member Only). ...

Promoted
Diamond Peak Recruiting
FL, United States

As an Associate Project Manager, you will support project management teams in overseeing and executing multifamily construction projects from inception to completion. Collaborate with project managers to ensure projects stay on schedule and within budget. ...

Promoted
CCS Medical
FL, United States

As the Receptionist,You will be the first point of contact for CCS customers, clients and potential employees. ...

Promoted
Arty Pagan - State Farm Agent
Melbourne, Florida

As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive. ...

4 Rivers Smokehouse
Florida, US

Up to six weeks paid parental leave (full time team members). Part time team members are eligible for MANY of the benefits above. Just as our Smokehouses and the communities we serve continue to grow, we want you to grow with us! Our back of house team members are extremely important to the Smokehou...

SONIC Drive-In
Palm Bay, Florida

Like a Grilled Chicken Wrap, the SONIC Drive-In Restaurant Team Member position is a savory plethora of food service responsibilities rolled into one. SONIC Drive-In is a food service mecca, and our Restaurant Team Member is at the center. Restaurant Team Member duties may include:. Restaurant Team ...

Golden Corral
Palm Bay, Florida

You work closely with the General and Associate Managers and complete a one-year certification program including a series of modules designed to teach in-store management skills. ...